Patient complaints in healthcare systems: a systematic review and coding taxonomy von Reader, Tom W, Gillespie, Alex, Roberts, Jane

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Patient-Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety von GILLESPIE, ALEX, READER, TOM W.

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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning von Gillespie, Alex, Reader, Tom W

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Online patient feedback as a safety valve: An automated language analysis of unnoticed and unresolved safety incidents von Gillespie, Alex, Reader, Tom W.

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Speaking up to prevent harm: A systematic review of the safety voice literature von Noort, Mark C., Reader, Tom W., Gillespie, Alex

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Stakeholders in Safety: Patient Reports on Unsafe Clinical Behaviors Distinguish Hospital Mortality Rates von Reader, Tom W., Gillespie, Alex

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Stakeholder safety communication: patient and family reports on safety risks in hospitals von Reader, Tom W.

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Patient neglect in healthcare institutions: a systematic review and conceptual model von Reader, Tom W, Gillespie, Alex

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Safety culture and power: Interactions between perceptions of safety culture, organisational hierarchy, and national culture von Tear, Morgan J., Reader, Tom W., Shorrock, Steven, Kirwan, Barry

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Organizational support for the workforce and employee safety citizenship behaviors: A social exchange relationship von Reader, Tom W, Mearns, Kathryn, Lopes, Claudia, Kuha, Jouni

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Safety voice and safety listening during aviation accidents: Cockpit voice recordings reveal that speaking-up to power is not enough von Noort, Mark C., Reader, Tom W., Gillespie, Alex

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The relationship between national culture and safety culture: Implications for international safety culture assessments von Noort, Mark C., Reader, Tom W., Shorrock, Steven, Kirwan, Barry

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Developing a team performance framework for the intensive care unit von Reader, Tom W, Flin, Rhona, Mearns, Kathryn, Cuthbertson, Brian H

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Developing a battery of measures for unobtrusive indicators of organisational culture: a research note von Reader, Tom W., Gillespie, Alex

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The sounds of safety silence: Interventions and temporal patterns unmute unique safety voice content in speech von Noort, Mark C, Reader, Tom W, Gillespie, Alex

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Causal and Corrective Organisational Culture: A Systematic Review of Case Studies of Institutional Failure von Hald, E. Julie, Gillespie, Alex, Reader, Tom W.

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Safety Culture in Financial Trading: An Analysis of Trading Misconduct Investigations von Leaver, Meghan P., Reader, Tom W.

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Safety sans Frontières: An International Safety Culture Model von Reader, Tom W., Noort, Mark C., Shorrock, Steven, Kirwan, Barry

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Safety Science in the new age of work von Reader, Tom W, Katz-Navon, Tal, Grote, Gudela

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Human Factors in Financial Trading: An Analysis of Trading Incidents von Leaver, Meghan, Reader, Tom W.

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