Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being von Pugh, S. Douglas, Groth, Markus, Hennig-Thurau, Thorsten

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Services Management Research: Review, Integration, and Future Directions von Subramony, Mahesh, Pugh, S. Douglas

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Exploring the Role of Emotions in Injustice Perceptions and Retaliation von Barclay, Laurie J, Skarlicki, Daniel P, Pugh, S. Douglas

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Looking Inside and Out: The Impact of Employee and Community Demographic Composition on Organizational Diversity Climate von Pugh, S. Douglas, Dietz, Joerg, Brief, Arthur P, Wiley, Jack W

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Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship von Allen, Joseph A., Pugh, S. Douglas, Grandey, Alicia A., Groth, Markus

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When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation von Skarlicki, Daniel P., Barclay, Laurie J., Pugh, Douglas S.

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Service with a Smile: Emotional Contagion in the Service Encounter von Pugh, S Douglas

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Situation Strength as a Basis for Interactions in Psychological Models von Cortina, Jose M., Köhler, Tine, Keeler, Kathleen R., Pugh, S. Douglas

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Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness von Grandey, Alicia A., Goldberg, Lori S., Pugh, S. Douglas

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Service Climate Effects on Customer Attitudes: An Examination of Boundary Conditions von Dietz, Joerg, Pugh, S Douglas, Wiley, Jack W

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Citizenship behavior and social exchange von Konovsky, M A, Pugh, S D

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Employee Engagement at the Organizational Level of Analysis von Pugh, S. Douglas, Dietz, Joerg

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After the fall: Layoff victims' trust and cynicism in re-employment von Pugh, S. Douglas, Skarlicki, Daniel P., Passell, Brian S.

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The Relationship Between Dysfunctional Interpersonal Tendencies, Derailment Potential Behavior, and Turnover von Carson, Marisa Adelman, Shanock, Linda Rhoades, Heggestad, Eric D., Andrew, Ashley M., Pugh, S. Douglas, Walter, Matthew

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Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination von Brief, Arthur P., Dietz, Joerg, Cohen, Robin Reizenstein, Pugh, S.Douglas, Vaslow, Joel B.

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Why emotions matter to the practice of management von Pugh, S. Douglas, Groth, Markus

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Taking services seriously: New directions in services management theory and research von Pugh, S. Douglas, Subramony, Mahesh

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I Say Tomato, You Say Domate: Differential Reactions to English-Only Workplace Policies by Persons from Immigrant and Non-Immigrant Families von Dietz, Joerg, Pugh, S. Douglas

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I say tomato, you say domate: different reactions to English-only workplace policies by persons from immigrant and non-immigrant families von Dietz, Joerg, Pugh, S Douglas

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Cerebral blood flow and cerebrovascular reactivity are modified by maturational stage and exercise training status during youth von Talbot, Jack S., Perkins, Dean R., Tallon, Christine M., Dawkins, Tony G., Douglas, Andrew J. M., Beckerleg, Ryan, Crofts, Andrew, Wright, Melissa E., Davies, Saajan, Steventon, Jessica J., Murphy, Kevin, Lord, Rachel N., Pugh, Christopher J. A., Oliver, Jon L., Lloyd, Rhodri S., Ainslie, Philip N., McManus, Ali M., Stembridge, Mike

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