Critical success factors of lean in the public services sector: the case of the Greek citizen's service centers von Keramida, Efthalia, Psomas, Evangelos L., Antony, Jiju

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The impact of total quality management on service company performance: evidence from Spain von Psomas, Evangelos L, Jaca, Carmen

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What should consumer organizations do to drive environmental sustainability? von Jaca, Carmen, Prieto-Sandoval, Vanessa, Psomas, Evangelos L., Ormazabal, Marta

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The effectiveness of the ISO 9001 quality management system in service companies von Psomas, Evangelos L.

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The impact of "soft" and "hard" TQM elements on quality management results von Fotopoulos, Christos B, Psomas, Evangelos L

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The impact of employees’ attributes on the quality of food products von Kafetzopoulos, Dimitrios P, Gotzamani, Katerina D, Psomas, Evangelos L

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Measuring the effectiveness of the HACCP Food Safety Management System von Kafetzopoulos, Dimitrios P., Psomas, Evangelos L., Kafetzopoulos, Panagiotis D.

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The structural relationships between TQM factors and organizational performance von Fotopoulos, Christos V, Psomas, Evangelos L

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The impact of quality management systems on the performance of manufacturing firms von Kafetzopoulos, Dimitrios P, Psomas, Evangelos L, Gotzamani, Katerina D

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Motives, difficulties and benefits in implementing the ISO 14001 Environmental Management System von Psomas, Evangelos L, Fotopoulos, Christos V, Kafetzopoulos, Dimitrios P

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Developing and validating a measurement instrument of ISO 9001 effectiveness in food manufacturing SMEs von Psomas, Evangelos L, Kafetzopoulos, Dimitrios P, Fotopoulos, Christos V

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Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies von Psomas, Evangelos L, Fotopoulos, Christos V, Kafetzopoulos, Dimitrios P

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Assessing the critical factors and their impact on the effective implementation of a food safety management system von Fotopoulos, Christos V, Kafetzopoulos, Dimitrios P, Psomas, Evangelos L

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Investigating total quality management practice's inter-relationships in ISO 9001:2000 certified organisations von Fotopoulos, Christos V., Psomas, Evangelos L., Vouzas, Fotis K.

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Total quality management practices and results in food companies von Psomas, Evangelos L, Fotopoulos, Christos V

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ISO 9001:2000 implementation in the Greek food sector von Fotopoulos, Christos V, Psomas, Evangelos L, Vouzas, Fotis K

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Integrating online learning into service quality assessment in higher-education its influence on student satisfaction von Bouranta, Nancy, Psomas, Evangelos L., Kafetzopoulos, Dimitrios

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A meta analysis of ISO 9001:2000 research - findings and future research proposals von Psomas, Evangelos L, Fotopoulos, Christos V

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HACCP effectiveness between ISO 22000 certified and non-certified dairy companies von Psomas, Evangelos L., Kafetzopoulos, Dimitrios P.

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The impact of ISO 9001 effectiveness on the performance of service companies von Psomas, Evangelos L., Pantouvakis, Angelos, Kafetzopoulos, Dimitrios P.

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