A critical review of techniques for classifying quality attributes in the Kano model von Mikuli, Josip, Prebe ac, Darko

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Evaluating hotel animation programs at Mediterranean sun-and-sea resorts: An impact-asymmetry analysis von Mikulić, Josip, Prebežac, Darko

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Using dummy regression to explore asymmetric effects in tourist satisfaction: A cautionary note von Mikulic, Josip, Prebezac, Darko

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What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach von Mikulic, Josip, Prebezac, Darko

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Rethinking the importance grid as a research tool for quality managers von Mikulic, Josip, Prebezac, Darko

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Prioritizing improvement of service attributes using impact range-performance analysis and impact-asymmetry analysis von Mikuli, Josip, Prebe ac, Darko

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