Achieving Immersion in the Tourism Experience: The Role of Autonomy, Temporal Dissociation, and Reactance von Lunardo, Renaud, Ponsignon, Frédéric

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Liminality in customer experiences: The uncertain outcome of employing liminal spaces for customer escapism von Holmqvist, Jonas, Ponsignon, Frédéric

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The impact of interactive technologies on the social experience: An empirical study in a cultural tourism context von Ponsignon, Frédéric, Derbaix, Maud

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A framework for designing visitor experiences in branded tourist attractions: Insights from a luxury Cognac brand von Ponsignon, Frédéric, Holmqvist, Jonas

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The contribution of quality management to an organisation's digital transformation: a qualitative study von Ponsignon, Frédéric, Kleinhans, Stéphane, Bressolles, Grégory

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The epistemological basis for quality management von Barouch, Gilles, Ponsignon, Frédéric

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Designing the service delivery system for prevention-oriented goals: insights from two case studies von Ponsignon, Frédéric, Phillips, Laura, Smart, Philip, Low, Nicholas

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Assessing and improving co-creation in services: the customer-centric matrix von Chatmi, Arbia, Elasri, Karim, Ponsignon, Frédéric

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Understanding the drivers of patient satisfaction with home health care services: An empirical study of two care pathways von Ponsignon, Frédéric, Mathieu, Léa, Durrieu, François

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Cues Disseminated by Professional Associations That Represent 5 Health Care Professions Across 5 Nations: Lexical Analysis of Tweets von Dadich, Ann, Wells, Rebecca, Williams, Sharon J, Taskin, Nazim, Coskun, Mustafa, Grenier, Corinne, Ponsignon, Frederic, Scahill, Shane, Best, Stephanie

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An in-depth case study of a modular service delivery system in a logistics context von Ponsignon, Frédéric, Davies, Phil, Smart, Andi, Maull, Roger

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Beyond a mediocre customer experience in the circular economy: The satisfaction of contributing to the ecological transition von Guyader, Hugo, Ponsignon, Frederic, Salignac, Fanny, Bojovic, Neva

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A customer journey perspective on service delivery system design: insights from healthcare von Ponsignon, Frederic, Smart, Andi, Phillips, Laura

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Customer experience design: a case study in the cultural sector von Ponsignon, Frederic, Durrieu, Francois, Bouzdine-Chameeva, Tatiana

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Achieving Immersion: The Role of Autonomy, Temporal Dissociation, and Reactance von Lunardo, Renaud, Ponsignon, Frederic

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Experience co-creation in financial services: an empirical exploration von Ponsignon, Frederic, Klaus, Philipp, Maull, Roger S

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Contingencies and characteristics of service recovery system design von Contiero, Enrico, Ponsignon, Frederic, Smart, Philip Andrew, Vinelli, Andrea

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La pandémie du Covid-19 : Analyse de la crise et choix de politiques publiques favorisant la sortie de cette crise systémique von Barouch, Gilles, Ponsignon, Frédéric

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