Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak von Pantano, Eleonora, Pizzi, Gabriele, Scarpi, Daniele, Dennis, Charles

Volltext

Virtual reality, real reactions?: Comparing consumers' perceptions and shopping orientation across physical and virtual-reality retail stores von Pizzi, Gabriele, Scarpi, Daniele, Pichierri, Marco, Vannucci, Virginia

Volltext

Branding in the time of virtual reality: Are virtual store brand perceptions real? von Pizzi, Gabriele, Vannucci, Virginia, Aiello, Gaetano

Volltext

Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis von Pantano, Eleonora, Pizzi, Gabriele

Volltext

The Temporal Construal of Customer Satisfaction von Pizzi, Gabriele, Marzocchi, Gian Luca, Orsingher, Chiara, Zammit, Alessandra

Volltext

Privacy threats with retail technologies: A consumer perspective von Pizzi, Gabriele, Scarpi, Daniele

Volltext

Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot? von Pizzi, Gabriele, Scarpi, Daniele, Pantano, Eleonora

Volltext

Fake News, Real Problems for Brands: The Impact of Content Truthfulness and Source Credibility on consumers' Behavioral Intentions toward the Advertised Brands von Visentin, Marco, Pizzi, Gabriele, Pichierri, Marco

Volltext

The year of establishment effect on brand heritage and attitudes von Pizzi, Gabriele, Scarpi, Daniele

Volltext

Digital technologies and privacy: State of the art and research directions von Scarpi, Daniele, Pizzi, Gabriele, Matta, Shashi

Volltext

I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions von Pizzi, Gabriele, Vannucci, Virginia, Mazzoli, Valentina, Donvito, Raffaele

Volltext

The effect of shelf layout on satisfaction and perceived assortment size: An empirical assessment von Pizzi, Gabriele, Scarpi, Daniele

Volltext

When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording von Pizzi, Gabriele, Scarpi, Daniele

Volltext

What you see is what you get: the impact of blockchain technology transparency on consumers von Rapezzi, Matilde, Pizzi, Gabriele, Marzocchi, Gian Luca

Volltext

Shopping for fun or shopping to buy: Is it different online and offline? von Scarpi, Daniele, Pizzi, Gabriele, Visentin, Marco

Volltext

Privacy concerns and justice perceptions with the disclosure of biometric versus behavioral data for personalized pricing tell me who you are, I’ll tell you how much you pay. Consu... von Pizzi, Gabriele, Vannucci, Virginia, Shukla, Yupal, Aiello, Gaetano

Volltext

Enhancing store layout decision with agent-based simulations of consumers’ density von Pantano, Eleonora, Pizzi, Gabriele, Bilotta, Eleonora, Pantano, Pietro

Volltext

WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions von Vannucci, Virginia, Dasmi, Costanza, Nechaeva, Olga, Pizzi, Gabriele, Aiello, Gaetano

Volltext

The extraordinary attraction of being ordinary: A moderated mediation model of purchase for prototypical products von Scarpi, Daniele, Pizzi, Gabriele, Raggiotto, Francesco

Volltext

Tweets to escape: Intercultural differences in consumer expectations and risk behavior during the COVID-19 lockdown in three European countries von Pantano, Eleonora, Priporas, Constantinos-Vasilios, Devereux, Luke, Pizzi, Gabriele

Volltext