Loyalty intentions and selected relationship quality constructs: The mediating effect of customer engagement von Petzer, Daniel J., van Tonder, Estelle

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Revisiting the satisfaction–loyalty link in retail banking – An emerging market perspective von Petzer, Daniel J., Roberts-Lombard, Mornay

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Promoting customer advocacy in the ride-hailing sector: A generational cohort perspective von Van Tonder, Estelle, Petzer, Daniel

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Helping other customers to avoid harmful brands: The role of idealism, attitude and cynicism von Van Tonder, Estelle, Petzer, Daniel J., Fullerton, Sam

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Anti-consumption: Investigating the role of socio-psychological factors in motivating customers to help other customers not to shop von Petzer, Daniel J., van Tonder, Estelle, Fullerton, Sam

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Brand avoidance – a services perspective von Berndt, Adele, Petzer, Daniel J, Mostert, Pierre

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The interrelationships between relationship marketing constructs and customer engagement dimensions von van Tonder, Estelle, Petzer, Daniël Johannes

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Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context von Petzer, Daniel J., De Meyer-Heydenrych, Christine F., Svensson, Göran

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Relationship marketing: an S–O–R perspective emphasising the importance of trust in retail banking von Roberts-Lombard, Mornay, Petzer, Daniël Johannes

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Service receivers' negative emotions in airline and hospital service settings von Petzer, Daniel J, De Meyer, Christine F, Svari, Sander, Svensson, Göran

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You want my loyalty? Treat me fairly! A study of Islamic banking customers in South Africa von Roberts-Lombard, Mornay, Petzer, Daniël Johannes

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Motivational factors, customer engagement and loyalty in the South African mobile instant messaging environment: moderating effect of application usage von Kritzinger, Ronnie, Petzer, Daniël Johannes

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Do you want my loyalty? Then understand what drives my trust – a conventional and Islamic banking perspective von Roberts-Lombard, Mornay, Petzer, Daniël Johannes

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Examining the luxury apparel behavioural intentions of middle‐class consumers: The case of the South African market von Cunningham, Nicole, Petzer, Daniël Johannes

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Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services von van Tonder, Estelle, Petzer, Daniël Johannes

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Exploring the internal antecedents that prompt consumers’ impulsive behaviour in experiential retail contexts von Petzer, Daniel J., Erasmus, Alet C., Retief, Miriam-Miri

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Perceived value, relationship quality and positive WOM intention in banking von van Tonder, Estelle, Petzer, Daniël J., van Vuuren, Naomi, De Beer, Leon T.

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Perspectives on “other” customers’ roles in citizenship behaviour von van Tonder, Estelle, Petzer, Daniël Johannes

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Antecedents of strategic corporate entrepreneurship von Johanna de Villiers-Scheepers, Margarietha

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Using brand identity to build brand equity: A comparison between the South African and Dutch business-to-business architectural industry von Verster, Alet, Petzer, Daniël J, Cunningham, Nicole

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