Fostering Purchase Intentions Toward Online Retailer Websites in an Emerging Market: An S-O-R Perspective von Kühn, S. W., Petzer, D. J.

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The interrelationships between customer satisfaction, brand loyalty and relationship intentions of Generation Y consumers towards smart phone brands von Mostert, P. G, Petzer, D. J, Weideman, A

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Trials and tribulations: marketing in modern South Africa von Petzer, D.J., De Meyer, C.F.

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Experiential retail environments : modelling the influence of internal antecedents on consumers’ impulse behaviour von Dr M Retief, Prof AC Erasmus, Prof DJ Petzer

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The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short-term insurance industry von N Mackay, PG Mostert, DJ Petzer

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The interrelationships between boutique store atmosphere, customer satisfaction, store loyalty and repurchase intention - a study of females in the North-West Province von BM van Niekerk, DJ Petzer, LT de Beer

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Online complaint intention and service recovery expectations of clothing retail customers von DJ Petzer, PG Mostert, S Fourie

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The perceived service quality, satisfaction and behavioural intent towards cellphone network service providers: A generational perspective von D, J Petzer, C, F De Meyer

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Investigating perceived justice in South African health care von Svensson, G., Svensson, G., Svari, S., De Meyer, C.F., Petzer, D.J.

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Customer retention : a theoretical perspective of service failure and service recovery in the hotel industry von Petzer, D.J., Steyn, T.F.J.

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Online servicescape dimensions as predictors of website trust in the South African domestic airline industry von Kühn, S W, Spies, H, Petzer, D J

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Banking customers’ attitudes toward complaining: Their likelihood of voicing a complaint and service recovery they consider appropriate von DJ Petzer

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A Multidimensional customer value model for the high fashion retail industry von E Strydom, D.J Petzer, CF De Meyer

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Online servicescape dimensions as predictors of website trust in the South African domestic airline industry von Petzer, D.J., Spies, H., Kuhn, S.W.

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Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries von Petzer, D.J., Mostert, P.G.

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Anti-consumption and Brand Avoidance in the Airline Industry von Berndt, Adele, Petzer, D. J.

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The influence of service brand equity on the strength of brand relationships in the fast food industry von Jansen van Rensburg, L.R., Williams, C., Spies, H., Mackay, N., Petzer, D.J.

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Differences between customer type and consumption stage in terms of service failure responses and preferred service recovery strategies in the cellphone industry von De Meyer, C.F., Petzer, D.J.

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The attitudes of urban South African consumers residing in Gauteng toward advertising regulations and practices von Petzer, D.J.

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Readiness for banking technologies in developing countries von Petzer, D.J., Berndt, A.D., Saunders, S.G.

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