Service Robots: Drivers of Perceived Responsibility for Service Outcomes von Jörling, Moritz, Böhm, Robert, Paluch, Stefanie

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Brave new world: service robots in the frontline von Wirtz, Jochen, Patterson, Paul G, Kunz, Werner H, Gruber, Thorsten, Lu, Vinh Nhat, Paluch, Stefanie, Martins, Antje

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Persuaded self-tracking with wearable technology: carrot or stick? von Paluch, Stefanie, Tuzovic, Sven

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To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era von Tuzovic, Sven, Kabadayi, Sertan, Paluch, Stefanie

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CUSTOMER EXPECTATIONS OF REMOTE MAINTENANCE SERVICES IN THE MEDICAL EQUIPMENT INDUSTRY von Paluch, Stefanie

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Metaperception benefits of service robots in uncomfortable service encounters von Pitardi, Valentina, Wirtz, Jochen, Paluch, Stefanie, Kunz, Werner H.

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Service robots, agency and embarrassing service encounters von Pitardi, Valentina, Wirtz, Jochen, Paluch, Stefanie, Kunz, Werner H

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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? von Lu, Vinh Nhat, Wirtz, Jochen, Kunz, Werner H, Paluch, Stefanie, Gruber, Thorsten, Martins, Antje, Patterson, Paul G

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The ethical edge: Understanding corporate digital responsibility in organizations von Paluch, Stefanie, Pitardi, Valentina, Kunz, Werner H.

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Virtual wine tastings ­- how to 'zoom up' the stage of communal experience von Paluch, Stefanie, Wittkop, Thomas

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Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox von Paluch, Stefanie, Blut, Markus

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Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions von Paluch, Stefanie, Antons, David, Brettel, Malte, Hopp, Christian, Salge, Torsten-Oliver, Piller, Frank, Wentzel, Daniel

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“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots von Paluch, Stefanie, Tuzovic, Sven, Holz, Heiko F, Kies, Alexander, Jörling, Moritz

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“My bad”: investigating service failure effects in self-service and full-service settings von Köcher, Sören, Paluch, Stefanie

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Eliminating customer experience pain points in complex customer journeys through smart service solutions von Holz, Heiko F, Becker, Marc, Blut, Markus, Paluch, Stefanie

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Artificial Intelligence and Robots in the Service Encounter von Paluch, Stefanie, Wirtz, Jochen

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Contrasting risk perceptions of technology-based service innovations in inter-organizational settings von Paluch, Stefanie, Wünderlich, Nancy V.

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The Robot and I: The Rise of Hybrid ServiceTeams von Wirtz, Jochen, Paluch, Stefanie, Kunz, Werner

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The Robot and I: The Rise of Hybrid Service Teams von Wirtz, Jochen, Paluch, Stefanie, Kunz, Werner, Kunz, Werner H

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Artificial Intelligence in Customer Service: The Next Frontier for Personalized Engagement von Sheth, Jagdish N, Jain, Varsha, Mogaji, Emmanuel, Ambika, Anupama

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