Customer empowerment and relationship outcomes in healthcare consultations von Ouschan, Robyn, Sweeney, Jillian, Johnson, Lester

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Through the eyes of non-vegans: using photovoice to explore the stigmatisation of vegans von Napoli, Julie, Ouschan, Robyn

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Vegan stories: revealing archetypes and their moral foundations von Napoli, Julie, Ouschan, Robyn

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Rethinking customer engagement design: Using customer-mobilized engagement (CME) to grow business networks von Davey, Janet, O'Brien, Ingrid, Ouschan, Robyn, Parkinson, Joy

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Investigating status demotion in hierarchical loyalty programs von Ramaseshan, B., Ouschan, Robyn

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Drivers and relationship benefits of customer willingness to engage in CSR initiatives von O'Brien, Ingrid M, Ouschan, Robyn, Jarvis, Wade, Soutar, Geoffrey Norman

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Customer engagement in CSR: a utility theory model with moderating variables von Jarvis, Wade, Ouschan, Robyn, Burton, Henry J, Soutar, Geoffrey, O’Brien, Ingrid M

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Exposure of children and adolescents to alcohol advertising on Australian metropolitan free-to-air television von Fielder, Lynda, Donovan, Robert J., Ouschan, Robyn

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When Confrontational Images May Be Counter Productive: Reinforcing the Case for Pre-testing Communications in Sensitive Areas von Donovan, Robert J., Jalleh, Geoffrey, Fielder, Lynda, Ouschan, Robyn

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Customer perceived value in a cellar door visit: the impact on behavioural intentions von Gill, Donna, Byslma, Brett, Ouschan, Robyn

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Self-regulation of motor vehicle advertising: Is it working in Australia? von Donovan, Robert J., Fielder, Lynda J., Ouschan, Robyn, Ewing, Michael

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Discrepancies of positive and negative consumption expectations in high risk drinking experiences von Baird, Michael, Ouschan, Robyn, Phau, Ian

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Do motor vehicle advertisements that promote vehicle performance attributes also promote undesirable driving behaviour? von Donovan, Robert John, Fielder, Lynda, Ouschan, Robyn

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Ethical issues in pro-social advertising: the Australian 2006 White Ribbon Day campaign von Donovan, Robert John, Jalleh, Geoffrey, Fielder, Lynda, Ouschan, Robyn

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When Confrontational Images May Be Counter Productive: Reinforcing the Case for Pre-testing Communications in Sensitive Areas von Robert J Donovan, Geoffrey Jalleh, Lynda Fielder, Robyn Ouschan

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Dimensions of Patient Empowerment: Implications for Professional Services Marketing von Ouschan, Robyn, Sweeney, Jillian C., Johnson, Lester W.

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Co-creating a CSR Strategy with Customers to Deliver Greater Value von O’Brien, Ingrid M., Jarvis, Wade, Soutar, Geoffrey, Ouschan, Robyn

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Changing drinking behaviour: the mediating effects of satisfaction on consumption experiences and readiness to change von Baird, Michael, Ouschan, Robyn

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Audience reactions to motor vehicle advertisements: a test of compliance with self-regulatory codes von Ouschan, Robyn, Fielder, Lynda, Donovan, Robert

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The impact of customer oriented boundary spanning behaviours on customer satisfaction and service provider performance von Long, Fiona, Ouschan, Robyn, Ramaseshan, Balasubramanian

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