Replaced by a Robot: Service Implications in the Age of the Machine von McLeay, Fraser, Osburg, Victoria Sophie, Yoganathan, Vignesh, Patterson, Anthony

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Building better employer brands through employee social media competence and online social capital von Yoganathan, Vignesh, Osburg, Victoria‐Sophie, Bartikowski, Boris

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Effects of gender congruity in human-robot service interactions: The moderating role of masculinity von Pitardi, Valentina, Bartikowski, Boris, Osburg, Victoria-Sophie, Yoganathan, Vignesh

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Perspectives, Opportunities and Tensions in Ethical and Sustainable Luxury: Introduction to the Thematic Symposium von Osburg, Victoria-Sophie, Davies, Iain, Yoganathan, Vignesh, McLeay, Fraser

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Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective von Liu, Hongfei, Jayawardhena, Chanaka, Osburg, Victoria-Sophie, Yoganathan, Vignesh, Cartwright, Severina

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The mind in the machine: Estimating mind perception's effect on user satisfaction with voice-based conversational agents von Yoganathan, Vignesh, Osburg, Victoria-Sophie

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Freedom and giving in game streams: A Foucauldian exploration of tips and donations on Twitch von Yoganathan, Vignesh, Osburg, Victoria‐Sophie, Stevens, Callum James

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Understanding and managing the Self-Wise during a healthcare crisis von Althuizen, Niek, Osburg, Victoria-Sophie

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Electronic word of mouth 2.0 (eWOM 2.0) – The evolution of eWOM research in the new age von Liu, Hongfei, Jayawardhena, Chanaka, Shukla, Paurav, Osburg, Victoria-Sophie, Yoganathan, Vignesh

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How detailed product information strengthens eco-friendly consumption von Osburg, Victoria-Sophie, Yoganathan, Vignesh, Brueckner, Sandra, Toporowski, Waldemar

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Effects of Ethical Certification and Ethical eWoM on Talent Attraction von Osburg, Victoria-Sophie, Yoganathan, Vignesh, Bartikowski, Boris, Liu, Hongfei, Strack, Micha

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Do online reviews still matter post-purchase? von Liu, Hongfei, Jayawardhena, Chanaka, Osburg, Victoria-Sophie, Mohiuddin Babu, Mujahid

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Selecting decision-relevant ethical product attributes for grocery shopping von Hasanzade, Vüsal, Osburg, Victoria-Sophie, Toporowski, Waldemar

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Coordination and collaboration for humanitarian operational excellence: big data and modern information processing systems von Akhtar, Pervaiz, Osburg, Victoria-Sophie, Kabra, Gaurav, Ullah, Subhan, Shabbir, Haseeb, Kumari, Sushma

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COVID-19 information overload and generation Z's social media discontinuance intention during the pandemic lockdown von Liu, Hongfei, Liu, Wentong, Yoganathan, Vignesh, Osburg, Victoria-Sophie

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Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications von Yoganathan, Vignesh, Osburg, Victoria-Sophie, H. Kunz, Werner, Toporowski, Waldemar

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Sensory stimulation for sensible consumption: Multisensory marketing for e-tailing of ethical brands von Yoganathan, Vignesh, Osburg, Victoria-Sophie, Akhtar, Pervaiz

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The Core Value Compass: visually evaluating the goodness of brands that do good von Yoganathan, Vignesh, McLeay, Fraser, Osburg, Victoria-Sophie, Hart, David

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Wood polymer composites and their contribution to cascading utilisation von Teuber, Laura, Osburg, Victoria-Sophie, Toporowski, Waldemar, Militz, Holger, Krause, Andreas

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Heterogenous evaluations of autonomous vehicle services: An extended theoretical framework and empirical evidence von Yoganathan, Vignesh, Osburg, Victoria-Sophie

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