Examining customer engagement and brand loyalty in retail banking: The trustworthiness influence von Kosiba, John Paul Basewe, Boateng, Henry, Okoe Amartey, Abednego Feehi, Boakye, Robert Owusu, Hinson, Robert

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Customer Service Management in Africa: A Strategic and Operational Perspective von Hinson, Robert, Adeola, Ogechi, Lituchy, Terri, Amartey, Abednego

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Determinants of Consumers’ Attitude towards Social Media Advertising von Boateng, Henry, Okoe, Abednego Feehi

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Consumer attitudes toward and intentions to accept mobile advertising von Okoe, Abednego Feehi, Boateng, Henry

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Consumers’ attitude towards social media advertising and their behavioural response: The moderating role of corporate reputation von Boateng, Henry, Okoe, Abednego Feehi

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The effects of job satisfaction, employee commitment, workplace friendship and team culture on service recovery performance von Okoe, Abednego Feehi, Boateng, Henry, Mensah, Tiniwah Deborah

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Assessing the determinants of internet banking adoption intentions: A social cognitive theory perspective von Boateng, Henry, Adam, Diyawu Rahman, Okoe, Abednego Feehi, Anning-Dorson, Thomas

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Determinants of consumers’ participation in the sharing economy: A social exchange perspective within an emerging economy context von Boateng, Henry, Kosiba, John Paul Basewe, Okoe, Abednego Feehi

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Examining customers’ continuance intentions towards internet banking usage von Ofori, Kwame Simpe, Boateng, Henry, Okoe, Abednego Feehi, Gvozdanovic, Igor

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Trust and customer engagement in the banking sector in Ghana von Kosiba, John Paul, Boateng, Henry, Okoe, Abednego Feehi, Hinson, Robert

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Using the Analytical Hierarchy Process Framework to Study Bank Selection Criteria of Students in Institute of Professional Studies in Ghana von Feehi Okoe, Abednego, Osarenkhoe, Aihie, E. Hinson, Robert

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Dark tourism: Exploring tourist's experience at the Cape Coast Castle, Ghana von Boateng, Henry, Okoe, Abednego Feehi, Hinson, Robert Ebo

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Examining human resource practice outcomes and service innovation von Okoe, Abednego Feehi, Boateng, Henry, Narteh, Bedman, Boakye, Robert Owusu

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Technology-Based Service Encounter—A Study of the Use of E-Mail as a Booking Tool in Hotels von Osarenkhoe, Aihie, Byarugaba, Jotham Mbiito, Birungi, Mabel Komunda, Okoe, Abednego Feehi, Bennani, Az-Eddine

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Examining brand loyalty from an attachment theory perspective von Boateng, Henry, Kosiba, John Paul, Adam, Diyawu Rahman, Ofori, Kwame Simpe, Okoe, Abednego Feehi

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Two-way communication on bank websites in Ghana: A data triangulation approach von Okoe, Abednego Feehi, Boateng, Henry

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Determinants of consumers’ participation in the sharing economy von Boateng, Henry, Kosiba, John Paul Basewe, Okoe, Abednego Feehi

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Two-way communication on bank websites in Ghana von Okoe, Abednego Feehi, Boateng, Henry

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Consumers’ attitude towards social media advertising and their behavioural response von Boateng, Henry, Okoe, Abednego Feehi

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Assessing the CSR information needs of Microfinance institutions’ (MFIs) customers von Okoe, Abednego Feehi, Boateng, Henry

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