Lean Service Innovation von Ojasalo, Jukka, Ojasalo, Katri

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Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services von Grönroos, Christian, Ojasalo, Katri

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Enhancing service innovation in a business-to-business context von Nuutinen, Maaria, Ojasalo, Katri

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Service productivity von Grönroos, Christian, Ojasalo, Katri

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Designing a service-dominant business model in the industrial context

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Service Logic Business Model Canvas for Lean Development of SMEs and Start-Ups von Baporikar, Neeta

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European research in service marketing von Blazevic, Vera, Lievens, Annouk, Fließ, Sabine, Kleinaltenkamp, Michael, Lings, Ian N, Grönroos, Christian, Ojasalo, Katri, Wiertz, Caroline, Ruyter, Ko de, Keen, Cherie, Streukens, Sandra, Dolen, Willemijn van, Lemmink, Jos, Zeelenberg, Marcel, Pieters, Rik, Lings, Ian, Botschen, Günther

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