Uncovering the dark side of gamification at work: Impacts on engagement and well-being von Hammedi, Wafa, Leclercq, Thomas, Poncin, Ingrid, Alkire (Née Nasr), Linda

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Frontline Service Technology infusion: conceptual archetypes and future research directions von De Keyser, Arne, Köcher, Sarah, Alkire (née Nasr), Linda, Verbeeck, Cédric, Kandampully, Jay

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Design for service inclusion: creating inclusive service systems by 2050 von Fisk, Raymond P, Dean, Alison M, Alkire (née Nasr), Linda, Joubert, Alison, Previte, Josephine, Robertson, Nichola, Rosenbaum, Mark Scott

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Investigating the transformative impact of bank transparency on consumers’ financial well-being von Losada-Otálora, Mauricio, Alkire, Linda

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A transformative approach to corporate social responsibility: an antidote to corporate hypocrisy von Losada-Otálora, Mauricio, Alkire, Linda

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Social innovation in service: a conceptual framework and research agenda von Aksoy, Lerzan, Alkire (née Nasr), Linda, Choi, Sunmee, Kim, Peter Beomcheol, Zhang, Lu

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Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact von Alkire (née Nasr), Linda, Mooney, Christine, Gur, Furkan A., Kabadayi, Sertan, Renko, Maija, Vink, Josina

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Elevating the human experience (HX) through service research collaborations: introducing ServCollab von Fisk, Raymond P, Alkire (née Nasr), Linda, Anderson, Laurel, Bowen, David E, Gruber, Thorsten, Ostrom, Amy L, Patrício, Lia

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Digital Health Experience: A Regulatory Focus Perspective von O'Connor, Genevieve E., Myrden, Susan, Alkire (née Nasr), Linda, Lee, Kyungwon, Köcher, Sören, Kandampully, Jay, Williams, Jerome D.

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Patient experience in the digital age: An investigation into the effect of generational cohorts von Alkire (née Nasr), Linda, O'Connor, Genevieve E., Myrden, Susan, Köcher, Sören

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The role of service firms in societal health: the case for symbiotic value von Aksoy, Lerzan, Alkire (née Nasr), Linda, Kandampully, Jay, Kemppainen, Laura, Kong, Lu, McClelland, Laura E

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Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework von Kabadayi, Sertan, Alkire (née Nasr), Linda, Broad, Garrett M., Livne-Tarandach, Reut, Wasieleski, David, Puente, Ann Marie

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The global refugee crisis: how can transformative service researchers help? von Nasr, Linda, Fisk, Raymond P.

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Transformative service research and service design: synergistic effects in healthcare von Anderson, Sidney, Nasr, Linda, Rayburn, Steven W.

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Developing a deeper understanding of positive customer feedback von Nasr, Linda, Burton, Jamie, Gruber, Thorsten

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When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being von Nasr, Linda, Burton, Jamie, Gruber, Thorsten

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The interplay of customer experience and commitment von Keiningham, Timothy, Ball, Joan, Benoit (née Moeller), Sabine, Bruce, Helen L, Buoye, Alexander, Dzenkovska, Julija, Nasr, Linda, Ou, Yi-Chun, Zaki, Mohamed

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Exploring the impact of customer feedback on the well-being of service entities: A TSR perspective von Nasr, Linda, Burton, Jamie, Gruber, Thorsten, Kitshoff, Jan

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Showcasing the diversity of service research: Theories, methods, and success of service articles von Benoit, Sabine, Scherschel, Katrin, Ates, Zelal, Nasr, Linda, Kandampully, Jay

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Special section: Advancing customer experience and big data impact via academic- practitioner collaboration von Burton, Jamie, Nasr, Linda, Gruber, Thorsten, Bruce, Helen

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