Quality reference service: A preliminary case study von Stalker, John C, Murfin, Marjorie E

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Frequently asked questions: An effective way to store and retrieve reference information? von Stalker, John C., Murfin, Marjorie E.

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Development and Testing of a Reference Transaction Assessment Instrument von Murfin, Marjorie E, Gugelchuk, Gary M

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Paraprofessionals at the Reference Desk von Murfin, Marjorie E, Bunge, Charles A

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National Reference Measurement: What Can It Tell Us about Staffing? von Murfin, Marjorie E

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Project Library Ripoff: A study of Periodical Mutilation in a University Library von Hendrick, Clyde, Murfin, Marjorie

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Why Reference Librarians Won't Disappear: A Study of Success in Identifying Answering Sources for Reference Questions von Stalker, John C., Murfin, Marjorie E.

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The Performance of Professionals and Nonprofessionals in the Reference Interview von Halldorsson, Egill A, Murfin, Marjorie E

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Current Issues in Reference and Adult Services von Ball, Dannie J., BUNGE, CHARLES A., MURFIN, MARJORIE E.

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Communications von Lasocki, David, Christensen, Beth, Du Mont, Mary, Green, Alan, Murfin, Marjorie E.

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The Myth of Accessibility: Frustration and Failure in Retrieving Periodicals von Murfin, Marjorie E

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Objective Performance Measures for Academic and Research Libraries (Book Review) von Murfin, Marjorie E.

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The Performance of Professionals and Non-Professionals in the Reference Interview von Halldorsson, Egill A, Murfin, Marjorie E

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Ripoffs Tell Their Story: Interviews With Mutilators in A University Library von Murfin, Marjorie E, Hendrick, Clyde

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Teaching the legislative process: An evaluation of classroom and library instruction and a legislative history exercise von Vertrees, Robert L., Murfin, Marjorie E.

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Reference questions-data from the field von Bunge, Charles A, Murfin, Marjorie E

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