Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective von Frank, Alejandro G., Mendes, Glauco H.S., Ayala, Néstor F., Ghezzi, Antonio

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Customer experience research: intellectual structure and future research opportunities von Silva, Jorge H.O, Mendes, Glauco H.S, Cauchick Miguel, Paulo A, Amorim, Marlene, Teixeira, Jorge Grenha

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Servitization and performance: impacts on small and medium enterprises von Queiroz, Stefania A.B, Mendes, Glauco H.S, Silva, Jorge H.O, Ganga, Gilberto M.D, Cauchick Miguel, Paulo A, Oliveira, Maicon G

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Assessing the telemedicine acceptance for adults in Brazil von Serrano, Karina M, Mendes, Glauco H.S, Lizarelli, Fabiane L, Ganga, Gilberto M.D

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Critical success factors of Six Sigma implementations in companies in Brazil von Silva, Brena Bezerra, Mergulhão, Ricardo Coser, Favoretto, Camila, Mendes, Glauco H.S

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From servitization to digital servitization: How digitalization transforms companies' transition towards services von Favoretto, Camila, Mendes, Glauco H.S., Oliveira, Maicon G., Cauchick-Miguel, Paulo A., Coreynen, Wim

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Bibliometric Analysis of the Product-Service System Research Field von Oliveira, Maicon G., Mendes, Glauco H.S., Rozenfeld, Henrique

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Unraveling paradoxical tensions in digital servitization ecosystems: An analysis of their interrelationships from the technology provider's perspective von Smania, Guilherme Sales, Osiro, Lauro, Ayala, Néstor Fabián, Coreynen, Wim, Mendes, Glauco H.S.

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Data-related tensions in digital servitization ecosystems: A systematic literature review von Smania, Guilherme Sales, Ayala, Néstor Fabián, Coreynen, Wim, Mendes, Glauco H.S.

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Predicting Success in Product Development: The Application of Principal Component Analysis to Categorical Data and Binomial Logistic Regression von Mendes, Glauco H.S, Miller Devós Ganga, Gilberto

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Student experience in academic libraries: analysis of intellectual structure and opportunities for future research von Rabelo, Carolina A., Teixeira, Jorge Grenha, Mendes, Glauco H.S.

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Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service von Lizarelli, Fabiane L., Osiro, Lauro, Ganga, Gilberto M.D., Mendes, Glauco H.S., Paz, Guilherme R.

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Roadmapping Features: A Customer-Based Perspective von Oliveira, Maicon G., Routley, Michele, Mendes, Glauco H.S., Phaal, Robert

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From servitization to digital servitization: How digitalization transforms companies' transition towards services von Favoretto, Camila, Mendes, Glauco H.S, Oliveira, Maicon G, Cauchick-Miguel, Paulo A, Coreynen, Wim

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Gamification in the customer journey: a conceptual model and future research opportunities von Silva, Jorge H.O., Mendes, Glauco H.S., Teixeira, Jorge G., Braatz, Daniel

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Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil von Silva, Jorge H.O., Favoretto, Camila, Amancio, Igor Roberto, Ganga, Gilberto M.D., Lizarelli, Fabiane L., Mendes, Glauco H.S.

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Uncovering the structures and maturity of the new service development research field through a bibliometric study (1984-2014) von Mendes, Glauco H.S., Oliveira, Maicon Gouvea, Gomide, Eduardo H., Nantes, José Flávio Diniz

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Factors Influencing Customer Satisfaction in Software as a Service (SaaS): Proposal of a System of Performance Indicators von Asaka, Raquel A., Mendes, Glauco H.S., Ganga, Gilberto M.D.

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The Fuzzy Front End of New Product Development for Brazilian Technology-Based Companies in the Medical Device Industry: a Causal Model von Mendes, Glauco H. S., Toledo, José Carlos

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Product-service systems benefits and barriers: an overview of literature review papers von Moro, Suzana, Cauchick-Migue, Paulo Augusto, Mendes, Glauco Henrique de Sousa

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