Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard von de Vasconcelos, Cleiton Rodrigues, de Carvalho, Raíssa Souto Maior Corrêa, de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

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Analyzing the profile of the manager from the perspective of the employees: A case study von Albuquerque, André, Melo, Fagner José Coutinho de, Xavier, Larissa, Medeiros, Denise Dumke

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Analyzing the Benefits of Industry 4.0 Technologies That Impact Sustainability 4.0 in Banking Services von Filgueiras, Igor Fellype Loureiro Valenca, de Melo, Fagner José Coutinho, Sobral, Eryka Fernanda Miranda, Barbosa, Aline Amaral Leal, de Medeiros, Denise Dumke, de Almeida Pinto, Pablo Aurélio Lacerda, Amorim, Bartira Pereira

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The Standardization of administrative processes: a case study using continuous improvement tool von Espíndola, Suzana Carla Nunes Lins, Albuquerque, André Philippi Gonzaga de, Xavier, Larissa De Arruda, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

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Application of ISM to Identify the Contextual Relationships between the Sustainable Solutions Based on the Principles and Pillars of Industry 4.0: A Sustainability 4.0 Model for La... von Santos, Leandra Bezerra dos, Melo, Fagner José Coutinho de, Guimaraes Junior, Djalma Silva, Sobral, Eryka Fernanda Miranda, Medeiros, Denise Dumke de

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Contextual Relationships of Factors Affecting Sustainability 4.0 in the Textile Industry von Silva, Marcella Fernanda Vieira Ottoni Bezerra, Melo, Fagner José Coutinho de, Sobral, Eryka Fernanda Miranda, Guimarães, Djalma Silva, Albuquerque, André Philippi Gonzaga de, Vital, Silvio André, Pinto, Pablo Aurélio Lacerda de Almeida, Cruz, Tatyane Veras de Queiroz Ferreira da, Andrade, Rômulo César Dias de, Confessor, Kliver Lamarthine Alves

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Global Trends and Practices of Industry 4.0 Applications in the Clothing Sector: A Systematic Literature Review von Monteiro, Renan Albino, Junior, Djalma Silva Guimarães, Sobral, Eryka Fernanda Miranda, Falcão, Pedro Henrique de Barros, Melo, Fagner José Coutinho de, Bastos-Filho, Carmelo

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Model for formulating competitive strategy: the supplementary health sector case von Santos, Raniere Rodrigues dos, Melo, Fagner José Coutinho de melo, Claudino, Calline Neves de Queiroz, Medeiros, Denise Dumke de

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A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II von Becerra, Claudia Editt Tornero, Melo, Fagner José Coutinho de, Xavier, Larissa de Arruda, Albuquerque, André Philippi Gonzaga de, Barbosa, Aline Amaral Leal, Oliveira, Lucas Ambrósio Bezerra de, Carvalho, Raíssa Souto Maior Corrêa de, Medeiros, Denise Dumke de

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Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores von Albuquerque, Andre, Becerra, Claudia, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

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Sustainability 4.0 in services: a systematic review of the literature von Filgueiras, Igor Fellype Loureiro Valenca, Melo, Fagner José Coutinho De

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Changing the training paradigm for learning: A model of human capital development von Calábria, Felipe Alves, de Melo, Fagner José Coutinho, de Albuquerque, Andre Philippi Gonzaga, de Barros Jerônimo, Taciana, de Medeiros, Denise Dumke

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An approach to implement cleaner production in services: Integrating quality management process von de Oliveira Santos, Hannah, Alves, Jordania Louse Silva, de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

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Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method von de Melo, Fagner José Coutinho, Xavier, Larissa de Arruda, de Albuquerque, André Philippi Gonzaga, de Medeiros, Denise Dumke

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Evaluation of the Benefits Generated by Sustainability 4.0: A Study of the Perception of Banking Sector Customers von Filgueiras, Igor Fellype Loureiro Valenca, Melo, Fagner José Coutinho de, Guimaraes Junior, Djalma Silva, Barbosa, Aline Amaral Leal, Sobral, Eryka Fernanda Miranda, Vital Junior, Silvio André

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Combined approach of COOK CHILL with HACCP von Barreto Lyra, Ana Valéria Toscano, de Arruda Xavier, Larissa, de Albuquerque, André Philippi Gonzaga, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

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A fuzzy approach to the strategic development of human capital in the electric sector von da Silva, Cleriston Fritsch Damasio, de Albuquerque, André Philippi Gonzaga, de Melo, Fagner José Coutinho, Calábria, Felipe Alves, de Medeiros, Denise Dumke

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Determinants of quality in airline service: the user's view of a developing country von Guimaraes Junior, Djalma Silva, Melo, Fagner José Coutinho de, Sant’anna, Carlos Henrique Michels de, Xavier, Larissa de Arruda, Medeiros, Denise Dumke de

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Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS von de Aquino, Joás Tomaz, de Melo, Fagner José Coutinho, Jerônimo, Taciana de Barros, de Medeiros, Denise Dumke

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Quality assessment for improving healthcare service management von de Araújo Batista, Deise, de Melo, Fagner José Coutinho, de Albuquerque, André Philippi Gonzaga, de Medeiros, Denise Dumke

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