An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery von McCollough, Michael A., Berry, Leonard L., Yadav, Manjit S.

Volltext

An Alternative Format for the Elevator Pitch von McCollough, Michael A., Devezer, Berna, Tanner, George

Volltext

Student Satisfaction Guarantees: An Empirical Examination of Attitudes, Antecedents, and Consequences von Gremler, Dwayne D., McCollough, Michael A.

Volltext

Guaranteeing Student Satisfaction: An Exercise in Treating Students as Customers von McCollough, Michael A., Gremler, Dwayne D.

Volltext

Service Encounter Emotional Value: The Dyadic Influence of Customer and Employee Emotions von Bailey, Jeffrey J., Gremler, Dwayne D., McCollough, Michael A.

Volltext

UNIVERSITY PARKING: A PERCEIVED PUBLIC GOOD IN A REVENUE CONSTRAINED ENVIRONMENT von Shook, Steven R, Sisodiya, Sanjay R, McCollough, Michael A

Volltext

Integrating the Marketing Research and Marketing Strategy Courses von McCollough, Michael A, Shook, Steven R

Volltext

DISCUSSION PAPER: AN ALTERNATIVE FORMAT FOR THE ELEVATOR PITCH von McCollough, Michael A, Devezer, Berna, Tanner, George

Volltext

A conceptual framework for guaranteeing higher education von Lawrence, John J, McCollough, Michael A

Volltext

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes von McCollough, Michael A.

Volltext

A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluations von McCollough, Michael A., Gremler, Dwayne D.

Volltext

Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees von Lawrence, John, McCollough, Michael

Volltext

Implementing Total Quality Management in the Classroom by Means of Students Satisfaction Guarantees von Lawrence, John J, McCollough, Michael A

Volltext

Emotional labor and the difficult customer: Coping strategies of service agents and organizational consequences von Bailey, Jeffrey, McCollough, Michael

Volltext

Student Satisfaction Guarantees: An Empirical Investigation of Student and Faculty Attitudes1 von McCollough, Michael A., Gremler, Dwayne D.

Volltext

Student Satisfaction Guarantees: An Empirical Investigation of Student and Faculty Attitudes 1 von McCollough, Michael A., Gremler, Dwayne D.

Volltext

Emotional Labor and the Difficult Customer: Coping Strategies of Service Agents and Organizational Consequences von Bailey, Jeffrey J., McCollough, Michael A.

Volltext

A conceptual model and empirical examination of the effect of service guarantees on postpurchase consumption evaluations von McCollough, Michael A., Gremler, Dwayne D.

Volltext

Photon-counting Detector CT: System Design and Clinical Applications of an Emerging Technology von Leng, Shuai, Bruesewitz, Michael, Tao, Shengzhen, Rajendran, Kishore, Halaweish, Ahmed F, Campeau, Norbert G, Fletcher, Joel G, McCollough, Cynthia H

Volltext

The Chandra Source Catalog Release 2 Series von Evans, Ian N., Evans, Janet D., Martínez-Galarza, J. Rafael, Miller, Joseph B., Primini, Francis A., Azadi, Mojegan, Burke, Douglas J., Civano, Francesca M., D’Abrusco, Raffaele, Fabbiano, Giuseppina, Graessle, Dale E., Grier, John D., Houck, John C., Lauer, Jennifer, McCollough, Michael L., Nowak, Michael A., Plummer, David A., Rots, Arnold H., Siemiginowska, Aneta, Tibbetts, Michael S.

Volltext