1.13-Gbit/lightwave transmission system von Maxham, K., Dugan, J., McDonald, M., Hogge, C.

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Rockwell 135 Mbit/s lightwave system von Maxham, K., Hogge, C., Clendening, S., Ching-tai Chen, Dugan, J., Sang Sheem, Offutt, D.

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A Study of the Viewpoints of Women of Different age Groups von Maxham, Helen Kerr

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Improving the effectiveness of online healthcare platforms: An empirical study with multi-period patient-doctor consultation data von Yang, Yefei, Zhang, Xiaofei, Lee, Peter K.C.

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Narrative text biases attending the critical incidents technique von Burns, Alvin C, Williams, Laura A, "Trey" Maxham, James

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The Impact of Product-Country Image and Marketing Efforts on Retailer-Perceived Brand Equity: An Empirical Analysis von Baldauf, Artur, Cravens, Karen S., Diamantopoulos, Adamantios, Zeugner-Roth, Katharina Petra

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Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet von Bijmolt, Tammo, Huizingh, Eelko K.R.E, Krawczyk, Adriana

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Operational improvement competence and service recovery performance: The moderating effects of role stress and job resources von Yang, Yefei, Lee, Peter K.C., Cheng, T.C.E.

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Molecular breeding to improve guava (Psidium guajava L.): Current status and future prospective von Nimisha, S., Kherwar, D., Ajay, K.M., Singh, B., Usha, K.

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When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation von Wan, Lisa C., Chan, Elisa K.Y., Su, Lei

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Dimensions of Chinese culture values in relation to service provision in hospitality and tourism industry von Tsang, Nelson K.F.

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Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study von Hui, Michael K., Ho, Candy K.Y., Wan, Lisa C.

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Customer satisfaction in Indian commercial banks through total quality management approach von Lenka, Usha, Suar, Damodar, Mohapatra, Pratap K.J.

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Service Quality, Customer Satisfaction, and Customer Loyalty in Indian Commercial Banks von Lenka, Usha, Suar, Damodar, Mohapatra, Pratap K.J.

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Service Recovery in Transition Economies: Russia and China von Gubler, Wendy K T, McCarter, Matthew W, Seawright, Kristie K W, Zhang, Yuli

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Naso-lacrimal Duct Balloon Dilatation: Medium to Long Term Follow-up von M C CULLOUGH, K.MARK

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Pulp and paper effluent management von Kahmark, Kevin A., Unwin, Jay P.

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Physicochemical factors affecting ethanol adsorption by activated carbon von Bradley, K.J, Hamdy, M.K, Toledo, R.T

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Anaerobic processes [Wastes-to-energy processes, digesters of home, agricultural wastes] von Fannin, Kerby F., Conrad, John R., Srivastava, Vipul J., Jerger, Douglas E., Chynoweth, David P.

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When Sales Managers and Salespeople Disagree in the Appreciation for Their Firm: The Phenomenon of Organizational Identification Tension von Kraus, Florian, Haumann, Till, Ahearne, Michael, Wieseke, Jan

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