Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators von de Matos, Celso Augusto, Rossi, Carlos Alberto Vargas

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Customer reactions to service failure and recovery in the banking industry: the influence of switching costs von Augusto de Matos, Celso, Luiz Henrique, Jorge, de Rosa, Fernando

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Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining von Augusto de Matos, Celso, Vargas Rossi, Carlos Alberto, Teixeira Veiga, Ricardo, Afonso Vieira, Valter

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The antecedents of complaint behaviour for Brazilian and French consumers of services von de Matos, Celso Augusto, Leis, Rodrigo Pinto

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Consumer attitudes toward counterfeits: a review and extension von Augusto de Matos, Celso, Trindade Ituassu, Cristiana, Vargas Rossi, Carlos Alberto

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Factors that Influence the Adoption of Mobile Government (M-gov): A Proposal of A Unified Model von Creutzberg, Jullian Hermann, Klein, Amarolinda Zanela, de Matos, Celso Augusto

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The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators von Matos, Celso Augusto de, Krielow, Anderson

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Electronic service quality: a meta-analysis von Lionello, Rafael Laitano, Slongo, Luiz Antonio, Matos, Celso Augusto de

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Antecedents of indebtedness for low-income consumers: the mediating role of materialism von Matos, Celso Augusto de, Vieira, Valter, Bonfanti, Katia, Mette, Frederike Monika Budiner

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CUSTOMER LOYALTY IN THE ONLINE CONTEXT: UNDERSTANDING TRUST IN DIFFERENT PARTIES von de Matos, Celso Augusto, Curth, Marcelo, Garcia, Alexandre dos Santos

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The influence of personal values and demographic variables on customer loyalty in the banking industry von Henrique, Jorge Luiz, Matos, Celso Augusto de

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Understanding Brazilians’ Intentions in Consuming Sustainable Fashion von Floriano, Mikaela Daiane Prestes, Matos, Celso Augusto de

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Antecedents and consequences of corporate social responsibility: a meta-analysis von Santini, Fernando de Oliveira, Ladeira, Wagner Junior, Dalmoro, Marlon, Matos, Celso Augusto de

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The different roles of switching costs on the satisfaction-loyalty relationship von Augusto de Matos, Celso, Luiz Henrique, Jorge, de Rosa, Fernando

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Antecedents to Customer Retention in a Corporate Context von Eberle, Luciene, Milan, Gabriel Sperandio, Matos, Celso Augusto de

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UM GUIA DE AVALIAÇÃO DE ARTIGOS CIENTÍFICOS EM MARKETING von BREI, VINÍCIUS ANDRADE, FARIAS, SALOMÃO ALENCAR DE, MATOS, CELSO AUGUSTO DE, MAZZON, JOSE AFONSO

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Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors von de Matos, Celso Augusto, Vieira, Valter Afonso, Veiga, Ricardo Teixeira

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Service Recovery Paradox: A Meta-Analysis von de Matos, Celso Augusto, Henrique, Jorge Luiz, Alberto Vargas Rossi, Carlos

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A Cross-Cultural Investigation of Customer Reactions to Service Failure and Recovery von Matos, Celso Augusto de, Fernandes, Daniel Von der Heyde, Leis, Rodrigo Pinto, Trez, Guilherme

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Business Resilience for Small and Medium Enterprises and Startups by Digital Transformation and the Role of Marketing Capabilities—A Systematic Review von Hokmabadi, Hamed, Rezvani, Seyed M. H. S., de Matos, Celso Augusto

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