Dimensionality of Cook and Wall's (1980) British Organizational Commitment Scale revisited von Mathews, Brian P., Shepherd, Jeryl L.

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Customer satisfaction: contrasting academic and consumers' interpretations von Parker, Cathy, Mathews, Brian P

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Service quality and human resource management: A review and research agenda von Redman, Tom, Mathews, Brian P

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Barriers to relationship marketing in consumer retailing von Pressey, Andrew D, Mathews, Brian P

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Recruiting the Wrong Salespeople: Are the Job Ads to Blame? von Mathews, Brian P, Redman, Tom

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European quality management practices: The impact of national culture von Mathews, Brian P, Ueno, Akiko, Kekale, Tauno, Repka, Mikko

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Managing Services: Should We Be Having Fun? von Redman, T., Mathews, B.P.

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Group composition, performance and educational attainment von Houldsworth, Chris, Mathews, Brian P

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Student Rating of Courses in HE: further challenges and opportunities von Kerridge, John R., Mathews, Brian P.

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Employee commitment: academic vs practitioner perspectives von Shepherd, Jeryl L, Mathews, Brian P

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Jumped, Pushed or Forgotten? Approaches to Dissolution von Pressey, Andrew D., Mathews, Brian P.

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Healthcare and the learning service von Grieves, Jim, Mathews, Brian P

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Assessing Individual Contributions: Experience of Peer Evaluation in Major Group Projects von Mathews, Brian P.

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Quality in religious services von Santos, Jessica, Mathews, Brian P.

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European quality management practices von Mathews, Brian P, Ueno, Akiko, Kekäle, Tauno, Repka, Mikko, Lopes Pereira, Zulema, Silva, Graça

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Service quality and human resource management von Redman, Tom, Mathews, Brian P.

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What Do Recruiters Want in a Public Sector Manager? von Redman, Tom, Mathews, Brian P.

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The attitudes of service industry managers towards upward appraisal von Mathews, Brian P., Redman, Tom

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Towards a taxonomy of forecast error measures a factor-comparative investigation of forecast error dimensions von Mathews, Brian P., Diamantopoulos, Adamantios

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An analysis of response bias in executives' self-reports von Mathews, Brian P., Diamantopoulos, Adamantios

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