When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance von Rosenbaum, Mark S., Massiah, Carolyn A.

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Explaining Student Interaction and Satisfaction: An Empirical Investigation of Delivery Mode Influence von Johnson, Zachary S., Cascio, Robert, Massiah, Carolyn A.

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An expanded servicescape perspective von Rosenbaum, Mark S, Massiah, Carolyn

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Community identification increases consumer-to-consumer helping, but not always von Johnson, Zachary, Massiah, Carolyn, Allan, Jeffrey

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Nonmonetary and nonreciprocal freecycling: Motivations for participating in online alternative giving communities von Liu, Fan, Johnson, Zachary, Massiah, Carolyn, Lowrey, Tina M.

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An exploratory analysis of social commonalities and subjective discounts von S. Rosenbaum, Mark, Massiah, Carolyn, Wozniak, Richard

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An Exploratory Study of the Role of Employee Skin Tone on Customer Evaluations von Cowart, Kelly, Massiah, Carolyn, Lehnert, Kevin

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When I Grow Up: the Moderating Role of Aspiration in Intergenerational Code-Switching von Lee, Sangwon, Massiah, Carolyn

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Consumer Citizenship Behavior: the Effects of Social Identification on Interpersonal Helping Behavior Among Consumers von Allen, Jeff, Massiah, Carolyn, Johnson, Zachary, Bowman, Kristin

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An Investigation of Trust, Satisfaction, and Commitment on Repurchase Intentions in Professional Services von Rosenbaum, Mark S., Massiah, Carolyn, Jackson, Donald W.

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The restorative potential of senior centers von S. Rosenbaum, Mark, C. Sweeney, Jillian, Massiah, Carolyn

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Triggers of Extraordinary Experiences Within a Sub-Cultural Consumption Event von Allen, Jeffrey, Massiah, Carolyn, Cascio, Robert, Johnson, Zachary

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