Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction? von Koufteros, Xenophon, Droge, Cornelia, Heim, Gregory, Massad, Nelson, Vickery, Shawnee K.

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Customer Satisfaction with Electronic Service Encounters von Massad, Nelson, Heckman, Robert, Crowston, Kevin

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Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions von Massad, Nelson, Beachboard, John C

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Improving Information Security Risk Analysis Practices for Small- and Medium-Sized Enterprises:  A Research Agenda von C. Beachboard, John, Cole, Alma, Mellor, Mike, Hernandez, Steven, Aytes, Kregg, Massad, Nelson

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Experimental comparative study of arterial implants made of silicone reinforced with polyester fabric and expanded polytetrafluoroethylene (PTFE) in rabbits aorta von ROCHA, FERNANDA APPOLONIO, RIBAS, LAILA MASSAD, SASSAKI-NETO, PAULO ISAO, DE-LUCCIA, NELSON

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Experimental implantation of an arterial substitute made of silicone reinforced with polyester fabric in rabbits von Ribas, Laila Massad, Torres, Inez Ohashi, Appolonio, Fernanda, Rosa, Karina Paula Domingos, do Espírito-Santo, Fabio Rodrigues Ferreira, De Luccia, Nelson

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First Responders: Inside the U.S. Strategy for Fighting the 2007-2009 Global Financial Crisis von J. NELLIE LIANG

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