Co-creating value using customer training and education in a healthcare service design von Damali, Uzay, Miller, Janis L., Fredendall, Lawrence D., Moore, DeWayne, Dye, Cheryl J.

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Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity von Damali, Uzay, Fredendall, Lawrence D., Miller, Janis L., Moore, DeWayne, Dye, Cheryl J.

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Service recovery: a framework and empirical investigation von Miller, Janis L, Craighead, Christopher W, Karwan, Kirk R

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The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies von Craighead, Christopher W., Karwan, Kirk R., Miller, Janis L.

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A protocol for the order commitment decision in a supply network von Thammakoranonta, Nithinant, Radhakrishnan, Abirami, Davis, Steve, Peck, John C., Miller, Janis L.

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Intra- and inter-justice relationships: Assessing the direction von Robbins, Tina, Summers, Timothy P., Miller, Janice L.

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Using the group-value model to explain the role of noninstrumental justice in distinguishing the effects of distributive and procedural justice von ROBBINS, Tina L, SUMMERS, Timothy P, MILLER, Janis L, HENDRIX, William H

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Scheduling Medical Residents to Rotations: Solving the Large-Scale Multiperiod Staff Assignment Problem von Franz, Lori S, Miller, Janis L

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Fair Pay for Fair Play: Estimating Pay Equity in Professional Baseball with Data Envelopment Analysis von Howard, Larry W., Miller, Janis L.

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A binary-rounding heuristic for multi-period variable-task-duration assignment problems von Miller, Janis L., Franz, Lori S.

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Coordinating manufacturing and marketing in international firms von St. John, Caron H, Young, Scott T, Miller, Janis L

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Slack and performance in health care delivery von Miller, Janis L, Adam, Everett E

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A Statistical Process Control Approach to Homework Assignments (or, Practicing What We Preach) von Miller, Janis L.

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A billing policy for credit customers von Stowe, John D., Miller, Janis L.

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Considering customer loyalty in developing service recovery strategies von Robbins, Tina L, Miller, Janis L

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Short Research Note: Using the group-value model to explain the role of noninstrumental justice in distinguishing the effects of distributive and procedural justice von Robbins, Tina L., Summers, Timothy P., Miller, Janis L., Hendrix, William H.

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Fair pay for fair pay: Estimating pay equity in professional baseball with data envelopment analysis von Howard, Larry W, Miller, Janis L

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A Markov Analysis of Customer Retention and Recruitment von Miller, Janis L., Fredendall, Larry, Patterson, J. Wayne

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Citizen science: a new approach to advance ecology, education, and conservation von Kobori, Hiromi, Dickinson, Janis L, Washitani, Izumi, Sakurai, Ryo, Amano, Tatsuya, Komatsu, Naoya, Kitamura, Wataru, Takagawa, Shinichi, Koyama, Kazuo, Ogawara, Takao, Miller-Rushing, A. J

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Neoadjuvant Cemiplimab for Stage II to IV Cutaneous Squamous-Cell Carcinoma von Gross, Neil D., Miller, David M., Khushalani, Nikhil I., Divi, Vasu, Ruiz, Emily S., Lipson, Evan J., Meier, Friedegund, Su, Yungpo B., Swiecicki, Paul L., Atlas, Jennifer, Geiger, Jessica L., Hauschild, Axel, Choe, Jennifer H., Hughes, Brett G.M., Schadendorf, Dirk, Patel, Vishal A., Homsi, Jade, Taube, Janis M., Lim, Annette M., Ferrarotto, Renata, Kaufman, Howard L., Seebach, Frank, Lowy, Israel, Yoo, Suk-Young, Mathias, Melissa, Fenech, Keilah, Han, Hyunsil, Fury, Matthew G., Rischin, Danny

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