Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses von Mende, Martin, Scott, Maura L., van Doorn, Jenny, Grewal, Dhruv, Shanks, Ilana

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Transformative service research: An agenda for the future von Anderson, Laurel, Ostrom, Amy L., Corus, Canan, Fisk, Raymond P., Gallan, Andrew S., Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W., Rosenbaum, Mark S., Shirahada, Kunio, Williams, Jerome D.

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Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth von MENDE, MARTIN, BOLTON, RUTH N., BITNER, MARY JO

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Retail Apocalypse or Golden Opportunity for Retail Frontline Management? von Mende, Martin, Noble, Stephanie M.

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The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences von Noble, Stephanie M., Mende, Martin

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The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution von Noble, Stephanie M., Mende, Martin, Grewal, Dhruv, Parasuraman, A.

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Commentary: The Future of Human-Robot Interactions von Mende, Martin, Shneiderman, Ben, Boccanfuso, Laura

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Consumer preferences for fuel snacks at the intersection of caregiving stress and gender von Cozac, Marina, Mende, Martin, Scott, Maura L.

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Time to Flatten the Curves on COVID-19 and Climate Change. Marketing Can Help von Mende, Martin, Misra, Vasubandhu

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Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being: Findings From a Longitudinal Study on Financial Counseling von Mende, Martin, van Doorn, Jenny

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May the Force Be with You: Expanding the Scope for Marketing Research as a Force for Good in a Sustainable World von Mende, Martin, Scott, Maura L.

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A commentary on transformative consumer research: Musings on its genesis, evolution, and opportunity for scientific specialization von Mende, Martin, Mick, David Glen

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Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings von Grewal, Dhruv, Kroschke, Mirja, Mende, Martin, Roggeveen, Anne L., Scott, Maura L.

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Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences von van Doorn, Jenny, Mende, Martin, Noble, Stephanie M., Hulland, John, Ostrom, Amy L., Grewal, Dhruv, Petersen, J. Andrew

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From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing von Mende, Martin, Noble, Stephanie M., Sugar, Thomas

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Judging the Book by Its Cover? How Consumers Decode Conspicuous Consumption Cues in Buyer-Seller Relationships von SCOTT, MAURA L., MENDE, MARTIN, BOLTON, LISA E.

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Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services von Shanks, Ilana, Scott, Maura L., Mende, Martin, van Doorn, Jenny, Grewal, Dhruv

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EXPRESS: Understanding Unitized Food Choice – The Role of Social Context and Marketing Factors in Mitigating Overconsumption von Fronczek, Lane Peterson, Scott, Maura L., Mende, Martin, Davis, Brennan, Bui, My (Myla)

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Friend or Foe? Can Anthropomorphizing Self-Tracking Devices Backfire on Marketers and Consumers? von Petersen, Lane, Mende, Martin, Scott, Maura, Nenkov, Gregana, Gustafsson, Anders

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Friend or foe? Can anthropomorphizing self-tracking devices backfire on marketers and consumers? von Fronczek, Lane Peterson, Mende, Martin, Scott, Maura L., Nenkov, Gergana Y., Gustafsson, Anders

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