Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship von Vázquez-Casielles, Rodolfo, Suárez Álvarez, Leticia, Díaz Martín, Ana Maria

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Quality of Past Performance: Impact on Consumers' Responses to Service Failure von Vázquez-Casielles, Rodolfo, del Río-Lanza, Ana Belén, Díaz-Martín, Ana María

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Analysis of the role of complaint management in the context of relationship marketing von Álvarez, Leticia Suárez, Casielles, Rodolfo Vázquez, Martín, Ana María Díaz

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The Role of Commitment Perceived by the Consumer in Service Industries von Surez lvarez, Leticia, Vzquez Casielles, Rodolfo, Mara Daz Martn, Ana

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Antecedents of the difference in perceived risk between store brands and national brands von Gonzlez Mieres, Celina, Mara Daz Martn, Ana, Trespalacios Gutirrez, Juan Antonio

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An integrated service recovery system (ISRS): Influence on knowledge‐intensive business services performance von Leticia Santos‐Vijande, María, María Díaz‐Martín, Ana, Suárez‐Álvarez, Leticia, Belén del Río‐Lanza, Ana

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Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies von Suárez Álvarez, Leticia, Díaz Martín, Ana María, Casielles, Rodolfo Vázquez

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The brand management system and service firm competitiveness von Santos-Vijande, María Leticia, del Río-Lanza, Ana Belén, Suárez-Álvarez, Leticia, Díaz-Martín, Ana María

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Influence of perceived risk on store brand proneness von Gonzlez Mieres, Celina, Mara Daz Martn, Ana, Trespalacios Gutirrez, Juan Antonio

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Trust as a key factor in successful relationships between consumers and retail service providers von Casielles, Rodolfo Váquez, Álvarez, Leticia Suárez, Martín, Ana María Díaz

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An integrated service recovery system (ISRS) von Leticia Santos-Vijande, María, María Díaz-Martín, Ana, Suárez-Álvarez, Leticia, Belén del Río-Lanza, Ana

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Programa de atención a pacientes diabéticos y prediabéticos en farmacia comunitaria: 'DayBTS' von Daniel Reyes Estévez, Ana María Díaz Martín, Francisco Javier Angulo Castro, Susana Pérez García, María Victoria Revilla Calvo, Francisco de Asís Miranda Saavedra, Victoria J. Valerón Bergh, Bartolomé Domínguez del Río Boada

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Pajaritos y pajarracos: personajes y símbolos de la cosmología Maya von RIVERA DORADO, Miguel, ASENSIO RAMOS, Pilar, MARTIN DIAZ, Ana Maria

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The Post-COVID-19 Shopping Experience: Thoughts on the Role of Emerging Retail Technologies von Díaz-Martín, Ana María, Quinones, Myriam, Cruz-Roche, Ignacio

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Programa de atención a pacientes diabéticos y prediabéticos en farmacia comunitaria: 'DayBTS' von Reyes Estévez, Daniel, Díaz Martín, Ana María, Angulo Castro, Francisco Javier, Revilla Calvo, María Victoria, Miranda Saavedra, Francisco de Asís, Pérez García, Susana, Valerón Bergh, Victoria J., Domínguez del Río Boada, Bartolomé

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Programa de atención a pacientes diabéticos y prediabéticos en farmacia comunitaria: 'DayBTS' von Reyes Estévez, Daniel, Díaz Martín, Ana María, Angulo Castro, Francisco Javier, Revilla Calvo, María Victoria, Miranda Saavedra, Francisco de Asís, Pérez García, Susana, Valerón Bergh, Victoria J., Domínguez del Río Boada, Bartolomé

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Autochthonous Crimean–Congo Hemorrhagic Fever in Spain von Negredo, Anabel, de la Calle-Prieto, Fernando, Palencia-Herrejón, Eduardo, Mora-Rillo, Marta, Astray-Mochales, Jenaro, Sánchez-Seco, María P, Bermejo Lopez, Esther, Menárguez, Javier, Fernández-Cruz, Ana, Sánchez-Artola, Beatriz, Keough-Delgado, Elena, Ramírez de Arellano, Eva, Lasala, Fátima, Milla, Jakob, Fraile, Jose L, Ordobás Gavín, Maria, Martinez de la Gándara, Amalia, López Perez, Lorenzo, Diaz-Diaz, Domingo, López-García, M. Aurora, Delgado-Jimenez, Pilar, Martín-Quirós, Alejandro, Trigo, Elena, Figueira, Juan C, Manzanares, Jesús, Rodriguez-Baena, Elena, Garcia-Comas, Luis, Rodríguez-Fraga, Olaia, García-Arenzana, Nicolás, Fernández-Díaz, Maria V, Cornejo, Victor M, Emmerich, Petra, Schmidt-Chanasit, Jonas, Arribas, Jose R

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A multicenter randomized open-label clinical trial for convalescent plasma in patients hospitalized with COVID-19 pneumonia von Avendano-Sola, Cristina, Ramos-Martinez, Antonio, Munez-Rubio, Elena, Ruiz-Antoran, Belen, Malo de Molina, Rosa, Torres, Ferran, Fernandez-Cruz, Ana, Calderon-Parra, Jorge, Payares-Herrera, Concepcion, Diaz de Santiago, Alberto, Romera-Martinez, Irene, Pintos, Ilduara, Lora-Tamayo, Jaime, Mancheno-Losa, Mikel, Paciello, Maria L., Martinez-Gonzalez, A. L., Vidan-Estevez, Julia, Nunez-Orantos, Maria J., Isabel Saez-Serrano, Maria, Porras-Leal, Maria L., Jarilla-Fernandez, Maria C., Villares, Paula, Perez de Oteyza, Jaime, Ramos-Garrido, Ascension, Blanco, Lydia, Madrigal-Sanchez, Maria E., Rubio-Batlles, Martin, Velasco-Iglesias, Ana, Pano-Pardo, Jose R., Moreno-Chulilla, J. A., Muniz-Diaz, Eduardo, Casas-Flecha, Inmaculada, Perez-Olmeda, Mayte, Garcia-Perez, Javier, Alcami, Jose, Bueno, Jose L., Duarte, Rafael F.

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Calcifediol Treatment and Hospital Mortality Due to COVID-19: A Cohort Study von Alcala-Diaz, Juan F., Limia-Perez, Laura, Gomez-Huelgas, Ricardo, Martin-Escalante, Maria D., Cortes-Rodriguez, Begona, Zambrana-Garcia, Jose L., Entrenas-Castillo, Marta, Perez-Caballero, Ana I., Lopez-Carmona, Maria D., Garcia-Alegria, Javier, Lozano Rodriguez-Mancheno, Aquiles, Arenas-de Larriva, Maria del Sol, Perez-Belmonte, Luis M., Jungreis, Irwin, Bouillon, Roger, Quesada-Gomez, Jose Manual, Lopez-Miranda, Jose

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Epidemiology, Species Distribution, Antifungal Susceptibility, and Outcome of Candidemia across Five Sites in Italy and Spain von Bassetti, Matteo, Merelli, Maria, Righi, Elda, Diaz-Martin, Ana, Rosello, Eva Maria, Luzzati, Roberto, Parra, Anna, Trecarichi, Enrico Maria, Sanguinetti, Maurizio, Posteraro, Brunella, Garnacho-Montero, Jose, Sartor, Assunta, Rello, Jordi, Tumbarello, Mario

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