Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences von Friele, Roland D, Sluijs, Emmy M, Legemaate, Johan

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Patient expectations of fair complaint handling in hospitals: empirical data von Friele, Roland D, Sluijs, Emmy M

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Patient risk profiles and practice variation in nonadherence to antidepressants, antihypertensives and oral hypoglycemics von van Dijk, Liset, Heerdink, Eibert R, Somai, Dinesh, van Dulmen, Sandra, Sluijs, Emmy M, de Ridder, Denise T, Griens, Anna M G F, Bensing, Jozien M

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Progress in the implementation of Quality Management in Dutch health care: 1995–2000 von SLUIJS, EMMY M., WAGNER, CORDULA

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Quality systems in Dutch health care institutions von Casparie, Anton F, M. Sluijs, Emmy, Wagner, Cordula, de Bakker, Dinny H

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The impact of legislative versus non-legislative quality policy in health care: a comparison between two countries von Sluijs, Emmy M, Outinen, Maarit, Wagner, Cordula, Liukko, Matti, de Bakker, Dinny H

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Back Care Instructions in Physical Therapy: A Trend Analysis of Individualized Back Care Programs von Kerssens, J J, Sluijs, E M, Verhaak, P F, Knibbe, H J, Hermans, I M

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Educating patient educators: enhancing instructional effectiveness in physical therapy for low back pain patients von Kerssens, Jan J, Sluijs, Emmy M, Verhaak, Peter F.M, Knibbe, Hanneke J, Hermans, Irma M.J

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Patient Education in Physiotherapy: Towards a planned approach von Sluijs, Emmy M

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Diffusion of a quality improvement programme among allied health Professionals von Sluijs, EM, Dekker, J

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Patients' socioeconomic status in physical therapy: Expectations and behaviors von Bosveld, Willem, Spaan, Britt D., Sluijs, Emmy M.

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Differences between physical therapists in attention paid to patient education von Sluijs, Emmy M., van der Zee, Jouke, Kok, Gerjo J.

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The Number of Therapeutic Sessions in Logopedic Care: A Description and Analysis von Hofhuis, Hannelore, Steultjens, Martijn, Sluijs, Emmy, Raaijmakers, Marianne, Dekker, Joost

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