Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? von Lu, Vinh Nhat, Wirtz, Jochen, Kunz, Werner H, Paluch, Stefanie, Gruber, Thorsten, Martins, Antje, Patterson, Paul G

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Brave new world: service robots in the frontline von Wirtz, Jochen, Patterson, Paul G, Kunz, Werner H, Gruber, Thorsten, Lu, Vinh Nhat, Paluch, Stefanie, Martins, Antje

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Effective sense-and-respond strategies: Mediating roles of exploratory and exploitative innovation von Ngo, Liem Viet, Bucic, Tania, Sinha, Ashish, Lu, Vinh Nhat

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Incorporating Active Learning into Machine Learning Techniques for Sensory Evaluation of Food von Lu, Nhat-Vinh, Tansuchat, Roengchai, Yuizono, Takaya, Huynh, Van-Nam

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Combining Correlation-Based Feature and Machine Learning for Sensory Evaluation of Saigon Beer von Lu, Nhat-Vinh, Vuong, Trong-Nhan, Dinh, Duy-Tai

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Career adaptation: The relation of adaptability to goal orientation, proactive personality, and career optimism von Tolentino, Laramie R., Garcia, Patrick Raymund James M., Lu, Vinh Nhat, Restubog, Simon Lloyd D., Bordia, Prashant, Plewa, Carolin

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In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees von Lu, Vinh Nhat, Capezio, Alessandra, Restubog, Simon Lloyd D., Garcia, Patrick R.J.M., Wang, Lu

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Attributions of blame for customer mistreatment: Implications for employees' service performance and customers' negative word of mouth von Garcia, Patrick Raymund James M., Restubog, Simon Lloyd D., Lu, Vinh Nhat, Amarnani, Rajiv K., Wang, Lu, Capezio, Alessandra

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Keeping the faith! Drivers of participation in spiritually-based communities von Granger, Karen, Lu, Vinh Nhat, Conduit, Jodie, Veale, Roberta, Habel, Cullen

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The mediating role of brand knowledge on employees’ brand citizenship behaviour: Does organizational tenure matter? von Nguyen, Long Thang Van, Lu, Vinh Nhat, Hill, Sally Rao, Conduit, Jodie

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Drivers of service climate: an emerging market perspective von Hoang, Hung Trong, Rao Hill, Sally, Lu, Vinh Nhat, Freeman, Susan

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Transforming marketing education: Historical, contemporary and future perspectives von Brennan, Linda, Lu, Vinh Nhat, von der Heidt, Tania

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Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspective von Hoang, Hung Trong, Rao Hill, Sally, Freeman, Susan, Lu, Vinh Nhat, Imrie, Brian C.

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Work integrated learning in international marketing: Student insights von Lu, Vinh Nhat, Scholz, Brett, Nguyen, Long T.V.

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Managing governmental business relationships: The impact of organisational culture difference and compatibility von Lu, Vinh Nhat, Plewa, Carolin, Ho, Joanne

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The internet and export marketing performance: The empirical link in export market ventures von Lu, Vinh Nhat, Julian, Craig C

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Sensory Quality Assessment of Food Using Active Learning von Lu, Nhat-Vinh, Huynh, Van-Nam, Yuizono, Takaya, Nguyen, Trung-Ky

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Examining strategic orientation complementarity using multiple regression analysis and fuzzy set QCA von Ho, Joanne, Plewa, Carolin, Lu, Vinh Nhat

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Engagement in online communities: implications for consumer price perceptions von Nguyen, Long T.V., Conduit, Jodie, Lu, Vinh Nhat, Rao Hill, Sally

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Investigating country image influences after a product-harm crisis von Crouch, Roberta Carolyn, Lu, Vinh Nhat, Pourazad, Naser, Ke, Chen

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