Exploring antecedents of customer citizenship behaviors in services von Choi, Laee, Lotz, Sherry L.

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The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation von Guo, Lin, Lotz, Sherry L., Tang, Chuanyi, Gruen, Thomas W.

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Motivations leading to customer citizenship behavior in services: scale development and validation von Choi, Laee, Lotz, Sherry

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Understanding online B-to-C relationships: An integrated model of privacy concerns, trust, and commitment von Eastlick, Mary Ann, Lotz, Sherry L., Warrington, Patricia

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An online prepurchase intentions model: The role of intention to search: Best Overall Paper Award—The Sixth Triennial AMS/ACRA Retailing Conference, 2000 von Shim, Soyeon, Eastlick, Mary Ann, Lotz, Sherry L, Warrington, Patricia

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Understanding patrons' participation in activities at entertainment malls: A study in “flow” von Lotz, Sherry L., Eastlick, Mary Ann, Mishra, Anubha, Shim, Soyeon

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An Investigation of Consumer Power in the Process of Purchase Decisions von Huang, Ying, Lotz, Sherry L, Bon, Guillian Ochoa

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Understanding patrons' participation in activities at entertainment malls von Lotz, Sherry L, Eastlick, Mary Ann, Mishra, Anubha, Shim, Soyeon

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Cognitive and institutional predictors of initial trust toward an online retailer von Eastlick, Mary Ann, Lotz, Sherry

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A study of Japanese consumers' cognitive hierarchies in formal and informal gift-giving situations von Lotz, Sherry L., Shim, Soyeon, Gehrt, Kenneth C.

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The Role of Voice Design Features in Effective Self-Service Technologies von Wu, Jiayun, Lotz, Sherry L

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An online prepurchase intentions model: The role of intention to search von Shim, Soyeon, Eastlick, Mary Ann, Lotz, Sherry L, Warrington, Patricia

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Diluting Negative Country of Origin Stereotypes: A Social Stereotype Approach von Lotz, Sherry L., Hu, Michael Y.

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Objective and multidimensional acculturation measures: implications for retailing to Hispanic consumers von Eastlick, Mary Ann, Lotz, Sherry L

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Ethnic identity, socialization factors, and culture-specific consumption behavior von Xu, Jing, Shim, Soyeon, Lotz, Sherry, Almeida, David

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Profiling potential adopters and non-adopters of an interactive electronic shopping medium von Eastlick, Mary Ann, Lotz, Sherry

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The Impact of Social Exchange-Based Antecedents on Customer Organizational Citizenship Behaviors (COCBs) in Service Recovery von Choi, Laee, Lotz, Sherry L, Kim, MiRan

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TAXONOMY OF THE INFLUENCE OF OTHER CUSTOMERS IN CONSUMER COMPLAINT BEHAVIOR: A SOCIAL-PSYCHOLOGICAL PERSPECTIVE von Yan, Ruoh-Nan, Lotz, Sherry

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International retailing: Trends and strategies von Lotz, Sherry

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The Waiting Game: The Role of Predicted Value, Wait Disconfirmation, and Providers' Actions in Consumers' Service Evaluations von Yan, Ruoh-Nan, Lotz, Sherry

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