What is the potential impact of industry 4.0 on health and safety at work? von Zorzenon, Rafael, Lizarelli, Fabiane L., de A. Moura, Daniel B.A.

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Assessing the telemedicine acceptance for adults in Brazil von Serrano, Karina M, Mendes, Glauco H.S, Lizarelli, Fabiane L, Ganga, Gilberto M.D

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Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil von Silva, Jorge H.O., Favoretto, Camila, Amancio, Igor Roberto, Ganga, Gilberto M.D., Lizarelli, Fabiane L., Mendes, Glauco H.S.

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Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service von Lizarelli, Fabiane L., Osiro, Lauro, Ganga, Gilberto M.D., Mendes, Glauco H.S., Paz, Guilherme R.

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Assessing the telemedicine acceptance for adults in Brazil von Serrano, Karina M, Mendes, Glauco H S, Lizarelli, Fabiane L, Ganga, Gilberto M D

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Lean and its impact on sustainability performance in service companies: results from a pilot study von Lizarelli, Fabiane Letícia, Chakraborty, Ayon, Antony, Jiju, Jayaraman, Raja, Carneiro, Matheus Borges, Furterer, Sandy

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