Service Problems and Recovery Stratégies: An Experiment von Levesque, Terrence J., McDougall, Gordon H.G.

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The Effect of Director Monitoring on Bid and Ask Spreads von Levesque, Terrence J., Libby, Theresa, Mathieu, Robert, Robb, Sean W. G.

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Customer satisfaction with services: putting perceived value into the equation von McDougall, Gordon H.G, Levesque, Terrence

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Waiting for service: the effectiveness of recovery strategies von McDougall, Gordon H.G, Levesque, Terrence J

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Benefit Segmentation Using Service Quality Dimensions: An Investigation in Retail Banking von McDougall, Gordon H G, Levesqu, Terrence J

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Modelling the Effects of Airport Noise on Residential Housing Markets: A Case Study of Winnipeg International Airport von Levesque, Terrence J.

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Determinants of customer satisfaction in retail banking von Levesque, Terrence, McDougall, Gordon H.G

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A Revised View of Service Quality Dimensions: An Empirical Investigation von McDougall, Gordon H.G., Levesque, Terrence J

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Measuring State Power in Presidential Elections von Levesque, Terrence J.

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Designing the service guarantee: unconditional or specific? von McDougall, Gordon H.G, Levesque, Terrence, VanderPlaat, Peter

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The Canadian Constitutional Amending Formula: Bargaining in the Past and the Future von Kilgour, D. Marc, Levesque, Terrence J.

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Party voting discipline and the power of parties, legislators and states von Marc Kilgour, D., Levesque, Terrence J.

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On the Outcome of the 1983 Conservative Leadership Convention: How They Shot Themselves in the Other Foot von Levesque, Terrence J.

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Campaign Resource Allocations Under the Electoral College von Colantoni, Claude S., Levesque, Terrence J., Ordeshook, Peter C.

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Citizen and Provincial Power Under Alternative Amending Formulae: An Extension of Kilgour's Analysis von Levesque, Terrence J., Moore, James W.

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Modelling the effects of airport noise on residential housing markets von Levesque, Terrence J

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Modelling the effects of airport noise on residential housing markets: a case study of Winnipeg international airport von Levesque, Terrence J

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A revised view of service quality dimensions: An empirical investigation von McDougall, Gordon, Levesque, Terrence

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Overwhelming Majorities in the Legislature of Alberta von Levesque, Terrence J., Norrie, Kenneth H.

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A socio-economic assessment of complaints about airport noise von Gillen, David W., Levesque, Terrence J.

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