Effects of exit barriers on word of mouth activities von Leisen Pollack, Birgit

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What makes a brand interesting? Why care? von Alexandrov, Aliosha, Leisen Pollack, Birgit

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Green service attributes and amplifiers of the warm emotions evoked by them von Leisen Pollack, Birgit

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Linking the hierarchical service quality model to customer satisfaction and loyalty von Leisen Pollack, Birgit

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Nomological validity of the Net Promoter Index question von Leisen Pollack, Birgit, Alexandrov, Aliosha

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Mechanism Connecting Environmental Friendliness to Service Loyalty: The Role of Positive Customer Emotions and Satisfaction von Birgit, Leisen Pollack

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Research in online and blended learning in the business disciplines: Key findings and possible future directions von Arbaugh, J.B., Godfrey, Michael R., Johnson, Marianne, Pollack, Birgit Leisen, Niendorf, Bruce, Wresch, William

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Are Moderators of the Customer Satisfaction-Repurchase Intention Relationship Contingent on the Service Category? An Exploratory Investigation von Pollack, Birgit Leisen

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Why Do Consumers Stay When Things Are Bad and Leave When Things Are Good? von Pollack, Birgit Leisen

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Image segmentation: the case of a tourism destination von Leisen, Birgit

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Satisfaction and Customer Loyalty Link: The Moderating Role of Service Locus of Control von Leisen Pollack, Birgit

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Managing stakeholders a Tourism Planning Model von Sautter, Elise Truly, Leisen, Brigit

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The Effects of Relationship Marketing Instruments on Loyalty: The Case of Customer Terminology von Lilly, Bryan, Tippins, Michael J., Pollack, Birgit Leisen

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The nature of the service quality and satisfaction relationship: Empirical evidence for the existence of satisfiers and dissatisfiers von Leisen Pollack, Birgit

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The Divergent "Loyalty" Behaviors of a Captive Consumer von Leisen Pollack, Birgit

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Antecedents and consequences of trust in a service provider: The case of primary care physicians von Leisen, Birgit, Hyman, Michael R

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Access Convenience of Competitor: The Insulating Effects of Service Quality and Satisfaction on Switching Intent von Leisen, Birgit

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Antecedents and consequences of trust in a service provider von Leisen, Birgit, Hyman, Michael R

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Customers' Perception of Expensiveness and Its Impact on Loyalty Behaviors von Leisen, Birgit, Prosser, Elise

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Gaining Confidence and Competence through Experiential Assignments: An Exploration of Student Self-Efficacy and Spectrum of Inquiry von Pollack, Birgit Leisen, Lilly, Bryan

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