Engaging Customers in Value Co-Creation Through Mobile Instant Messaging in the Tourism and Hospitality Industry von Lei, Sut Ieng, Ye, Shun, Wang, Dan, Law, Rob

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Perceived technology affordance and value of hotel mobile apps: A comparison of hoteliers and customers von Lei, Sut Ieng, Wang, Dan, Law, Rob

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Digital free tourism – An exploratory study of tourist motivations von Egger, Inta, Lei, Sut Ieng, Wassler, Philipp

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A comparison between chatbot and human service: customer perception and reuse intention von Lei, Sut Ieng, Shen, Haili, Ye, Shun

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Exploring Food Waste at a Hospitality Staff Canteen With Meteorological Data von Lei, Soey Sut Ieng, Agyeiwaah, Elizabeth, Fong, Lawrence Hoc Nang, Choe, Ja Young (Jacey)

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Hoteliers’ service design for mobile-based value co-creation von Lei, Sut Ieng, Wang, Dan, Law, Rob

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Social presence, telepresence and customers’ intention to purchase online peer-to-peer accommodation: A mediating model von Ye, Shun, Lei, Sut Ieng, Shen, Haili, Xiao, Honggen

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Determinants of instant messaging use for communication with hotels: a policy-capturing study von Lei, Sut Ieng, Kirillova, Ksenia, Wang, Dan, Xiao, Chuan

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The effectiveness of tryvertising in hotels von Lei, Sut Ieng, Nicolau, Juan L., Xiao, Qu, Wang, Dan

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Recipe for perceived personalization in hotels von Lei, Soey Sut Ieng, Wang, Dan, Fong, Lawrence Hoc Nang, Ye, Shun

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Customizing customer journey in hotels: A focus on human touch von Lei, Soey Sut Ieng, Wu, Don, Liu, Gus Guanrong, Law, Rob

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The impact of distribution channels on budget hotel performance von Lei, Soey Sut Ieng, Nicolau, Juan L., Wang, Dan

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Will tourists take mobile travel advice? Examining the personalization-privacy paradox von Lei, Soey Sut Ieng, Chan, Irene Cheng Chu, Tang, Jingyi, Ye, Shun

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Enhancing social media branded content effectiveness: strategies via telepresence and social presence von Liu, Guanrong, Lei, Soey Sut Ieng, Law, Rob

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Tourism myths and the Dunning Kruger effect von Pratt, Stephen, Pan, Bing, Agyeiwaah, Elizabeth, Lei, Soey Sut Ieng, Lugosi, Peter, Kirillova, Ksenia, Piirman, Marit, Lockwood Sutton, Jonathan, Jönsson, H. Cristina, Haselwanter, Stefanie, Smith, Ryan P., Sinha, Rupa, Berno, Tracy, Mackenzie, Murray, Graci, Sonya, Rao, Y. Venkata, Veliverronena, Linda, Zekan, Bozana, Suranga Silva, D.A.C., Park, Soyoung

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Mobile Ethnography in Tourism and Hospitality: Concept, Tools, and Applications von Zhang, Elaine Yulan, Wang, Dan, Lei, Sut Ieng

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Factors Influencing Customers’ Intention to Use Instant Messaging to Communicate with Hotels von Lei, Soey Sut Ieng, Kirillova, Ksenia, Wang, Dan

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