From Diagnosis to Melioration of Sustainable Development in SMEs: The SME-Sustainability Compass von Labelle, François, Le Dinh, Thang

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Leveraging Service Science for Strategic Marketing: A Case Study of a Canadian Mattress Company von Menvielle, William, Le Dinh, Thang, Vu, Manh-Chiên

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The Quest for Customer Intelligence to Support Marketing Decisions: A Knowledge-Based Framework von Dam, Nguyen Anh Khoa, Dinh, Thang Le, Menvielle, William

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A systematic literature review of big data adoption in internationalization von Dam, Nguyen Anh Khoa, Le Dinh, Thang, Menvielle, William

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Enabling Business Analytics in SMEs: The Trivi Open-source System von Le Dinh, Thang, Vu, Thi My Hang

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Towards a Rule Modeling Framework for Context-aware Smart Service Systems von Vu, Thi My Hang, Pham Thi, Thanh Thoa, Le Dinh, Thang

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Customer Intelligence in the Cultural Sector: The Case of a Quebec Museum von Le Dinh, Thang, Dam, Nguyen Anh Khoa, El Ourabi, Hédia, Menvielle, William, Trespeuch, Léo, Zouiten, Saïd

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Smart Data as a Service von Le Dinh, Thang, Dam, Nguyen Anh Khoa

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The Implementation of Integrated Multichannel Services in the Hospitality Sector in Vietnam von Ngo, Thi Khue Thu, Nguyen, Phuong Thao, Le Dinh, Thang, Dam, Nguyen Anh Khoa

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A Service Science Perspective on Resilience of Service Organisations von Le Dinh, Thang, Thi, Thanh Thoa Pham, Dam, Nguyen Anh Khoa, Menvielle, William

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Exploring the relationship between willingness to participate in insurance and bank loan approval for coffee farmers in Dak Lak Province: A Bayesian Model Averaging approach von Thang, Le Dinh

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Search engine optimization poisoning: A cybersecurity threat analysis and mitigation strategies for small and medium-sized enterprises von Le, Tran Duc, Le-Dinh, Thang, Uwizeyemungu, Sylvestre

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Visualizing Portable Executable Headers for Ransomware Detection: A Deep Learning-Based Approach von Dam, Tien Quang, Nguyen, Nghia Thinh, Le, Trung Viet, Le, Tran Duc, Uwizeyemungu, Sylvestre, Le-Dinh, Thang

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Towards a Conceptual Framework for Customer Intelligence in the Era of Big Data von Le Dinh, Thang, Dam, Nguyen Anh Khoa, Menvielle, William

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Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization von Le Dinh, Thang, Dam, Nguyen Anh Khoa, Ho, Gia Huan

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A knowledge-based model for context-aware smart service systems von Le Dinh, Thang, Pham Thi, Thanh Thoa, Pham-Nguyen, Cuong, Nam, Le Nguyen Hoai

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Towards the reconciliation of knowledge management and e-collaboration systems von Thang Le Dinh, Rinfret, Louis, Raymond, Louis, Bich-Thuy, Dong Thi

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From Customer Data to Smart Customer Data: The Smart Data Transformation Process von Le Dinh, Thang, Dam, Nguyen Anh Khoa, Nguyen, Chan Nam, Vu, Thi My Hang, Pham, Nguyen Cuong

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BABot: A Framework for the LLM-Based Chatbot Supporting Business Analytics in e-Commerce von Ngo Tran, Gia Thinh, Le Dinh, Thang, Pham-Nguyen, Cuong

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Internationalization capabilities of SMEs: A comparative study of the manufacturing and industrial service sectors von Raymond, Louis, St-Pierre, Josée, Uwizeyemungu, Sylvestre, Le Dinh, Thang

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