Do loyalty programs really matter for hotel operational and financial performance? von Hua, Nan, Wei, Wei, L. DeFranco, Agnes, Wang, Dan

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Consumers’ persuasion in online food delivery systems von Gunden, Nefike, Morosan, Cristian, DeFranco, Agnes L

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Moderating the impact of e-commerce expenses on financial performance in US upper upscale hotels: The role of property size von DeFranco, Agnes L., Morosan, Cristian, Hua, Nan

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A recommended closed-loop assessment of learning outcomes process for hospitality programs: The experience of two programs, Part 2 von Reich, Allen Z., Collins, Galen R., DeFranco, Agnes L., Pieper, Suzanne L.

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A recommended closed-loop assessment of learning outcomes process for hospitality programs: The experience of two programs, Part 1 von Reich, Allen Z., Collins, Galen R., DeFranco, Agnes L., Pieper, Suzanne L.

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Is the road to effective assessment of learning outcomes paved with good intentions? Understanding the roadblocks to improving hospitality education von Reich, Allen Z., Collins, Galen R., DeFranco, Agnes L.

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A comparison of relationship marketing and Guanxi: its implications for the hospitality industry von Geddie, Morgan W, DeFranco, Agnes L, Geddie, Mary F

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EXPRESS:The Impact of Economic Policies on Creating Restaurant Startups von Mao-Clark, Xiaodan, Koh, Yoon, DeFranco, Agnes L., Back, Ki-Joon

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Budgeting and Forecasting von Schmidgall, Raymond S., DeFranco, Agnes L.

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Frequency of Restaurant Advertising and Promotion Strategies: Exploring an Urban Market von Jackson, Faye Hall, Titz, Karl, Defranco, Agnes L.

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Budgeting and Forecasting: Current Practice in the Lodging Industry von Schmidgall, Raymond S., DeFranco, Agnes L.

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Cash Flow Practices and Procedures in the Lodging Industry von Defranco, Agnes L., Schmidgall, Raymond S.

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Rating the hospitality journals von Ferreira, Raymond R., DeFranco, Agnes L., Rappole, Clinton L.

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Does It Matter? Analyzing the Results of Three Different Learning Delivery Methods von Chernish, William N, DeFranco, Agnes L, Lindner, James R, Dooley, Kim E

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Go Green: An Environmental Checklist for the Lodging Industry von DeFran, Agnes L.

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Go green: An environmental checklist for the lodging industry von DeFranco, Agnes L., Weatherspoon, Kathleen E.

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Multifaceted Approach to Designing an Online Masters Program von McNeil, Sara G, Chernish, William N, DeFranco, Agnes L

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