Dishonesty is contagious: investigating the domino effect of dysfunctional customer behaviorsDishonesty is contagious: investigating the domino effect of dysfunctional customer beh... von Denise Telli, Lélis Balestrin Espartel Lélis Balestrin Espartel, Clecio Falcao Araujo, Kenny Basso

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Perceived risk and intention to use internet banking von Marafon, Daiane Lampugnani, Basso, Kenny, Espartel, Lélis Balestrin, de Barcellos, Márcia Dutra, Rech, Eduardo

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Crowding under the Auditory Perspective von Trindade Deyl, Fernanda, Balestrin Espartel, Lélis

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Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents von Rohden, Simoni F., Espartel, Lélis Balestrin

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Authentic brand positioning or woke washing? LGBTQI+ consumer perceptions of brand activism von Tressoldi, Cassiano, Espartel, Lélis Balestrin, Rohden, Simoni F.

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The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior von Tomazelli, Joana Boesche, Rohden, Simoni F., Espartel, Lélis Balestrin

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The effects of store environment elements on customer-to-customer interactions involving older shoppers von Tomazelli, Joana, Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

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Perceived risk and intention to use internet banking: The effects of self-confidence and risk acceptance von Marafon, Daiane Lampugnani, Basso, Kenny, Espartel, Lélis Balestrin, de Barcellos, Márcia Dutra, Rech, Eduardo

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What Brought Me Here? Different Consumer Journeys for Practices of Sustainable Disposal through Takeback Programmes von Radtke, Manoela Lawall, de Almeida, Stefânia Ordovás, Espartel, Lélis Balestrin

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Construal level theory and consumer behavior: a decade of studies and new research possibilities von Jefferson Dobner Sordi, Tomazelli, Joana, Claudio Hofmann Sampaio, Espartel, Lélis Balestrin

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DESONESTIDADE É CONTAGIOSA: INVESTIGANDO O EFEITO DOMINÓ DO COMPORTAMENTO DISFUNCIONAL DO CONSUMIDOR von Telli, Denise, Espartel, Lélis Balestrin, Araujo, Clecio Falcão, Basso, Kenny

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DISHONESTY IS CONTAGIOUS: INVESTIGATING THE DOMINO EFFECT OF DYSFUNCTIONAL CUSTOMER BEHAVIORS von TELLI, DENISE, ESPARTEL, LÉLIS BALESTRIN, ARAUJO, CLECIO FALCAO, BASSO, KENNY

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Pre-purchase information search: too many sources to choose von Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

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Young children’s influence on family consumer behavior von Bertol, Kátia Eloisa, Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

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Comportamento disfuncional do consumidor e táticas dos funcionários de serviços von Antonio, Paloma, Espartel, Lélis Balestrin, Perin, Marcelo Gattermann

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O USO DE TRAÇOS DE PERSONALIDADE PARA A DIFERENCIAÇÃO DE CONSUMIDORES EM NÍVEIS DE LEALDADE DISTINTOS von Basso, Kenny, Espartel, Lélis Balestrin

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Altruistic Punishment: A Consumer Response to Service Failure von Silva, Renata Gonçalves Santos, Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

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O USO DE TRAÇOS DE PERSONALIDADE PARA A DIFERENCIAÇÃO DE CONSUMIDORES EM NÍVEIS DE LEALDADE DISTINTOS von Basso, Kenny, Espartel, Lélis Balestrin

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A pesquisa na área do varejo: reflexões e provocações von Brito, Eliane Pereira Zamith, Vieira, Valter Afonso, Espartel, Lélis Balestrin

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Moderating Effects of Sales Promotion Types von de Oliveira Santini, Fernando, Sampaio, Claudio Hoffmann, Perin, Marcelo Gattermann, Espartel, Lelis Balestrin, Ladeira, Jr., Wagner

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