Tackling service quality in the telecommunication B2B market von Tas, Aysegul, Ergin, Elif Akagün, Kurtulmuşoğlu, Feride Bahar, Sahin, Omer Faruk

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Improving service quality in highway passenger transportation: a case study using quality function deployment von Pakdil, Fatma, Kurtulmuşoğlu, Feride Bahar

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The effects of consumer confusion on hotel brand loyalty: an application of linguistic nonlinear regression model in the hospitality sector von Kurtulmuşoğlu, Feride Bahar, Atalay, Kumru Didem

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The effect of cultural distance on medical tourism von Esiyok, Bulent, Çakar, Mehmet, Kurtulmuşoğlu, Feride Bahar

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Combined analysis of service expectations and perceptions in lodging industry through quality function deployment von Kurtulmuşoğlu, Feride Bahar, Pakdil, Fatma

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A voice in the skies: Listening to airline passenger preferences von Kurtulmuşoğlu, Feride Bahar, Can, Gülin Feryal, Tolon, Metehan

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What are the most influential factors of consumers’ intention to use NFC-enabled credit cards? von Kurtulmuşoğlu, Feride Bahar, Algüner, Ayhan, Atalay, Kumru D.

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Does gender matter? Considering gender of service in the airline industry von Kurtulmuşoğlu, Feride Bahar, Can, Gülin Feryal, Pakdil, Fatma, Tolon, Metehan

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Quality improvement initiatives based on customer and service provider perspectives in shopping malls von Pakdil, Fatma, Kurtulmuşoğlu, Feride Bahar

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The mediating effects of adaptive selling and commitment on the relationship between management control and sales performance von Altıntas, Füsun, Feride Bahar Kurtulmusoglu, Altintas, Murat Hakan, Hans-Rudiger Kaufmann, Alkibay, Sanem

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THE DEVELOPMENT AND VALIDATION OF A CONSUMER COSMOPOLITANISM SCALE: THE POLAR OPPOSITE OF XENOPHOBIC ATTITUDES von Altmtas, M Hakan, Kurtulmusoglu, Feride Bahar, Kaufmann, Hans Ruediger, Harcar, Talha, Gundogan, Neriman

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The Development and Validation of a Consumer Cosmopolitan ISM Scale: The Polar Opposite of Xenophobic Attitudes von Altlntaș, Hakan, Kurtulmușoğlu, Feride Bahar, Kaufmannc, Hans Ruediger, Harcard, Talha, Gundogane, Neriman

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A case study on shopping malls attributes for young consumers von Can, Gülin Feryal, Kurtulmusoglu, Feride Bahar, Atalay, Kumru Didem

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RAZVOJ I POTVRĐIVANJE SKALE KOZMOPOLITIZMA POTROŠAČA: POTPUNA SUPROTNOST OD KSENOFOBIČNIH STAVOVA von Altıntaş, M. Hakan, Kurtulmuşoğlu, Feride Bahar, Kaufmann, Hans Ruediger, Harcar, Talha, Gundogan, Neriman

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