Dimensioning hospital wards using the Erlang loss model von de Bruin, A. M., Bekker, R., van Zanten, L., Koole, G. M.

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On the estimation of the true demand in call centers with redials and reconnects von Ding, S., Koole, G., van der Mei, R.D.

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First in Line Waiting Times as a Tool for Analysing Queueing Systems von Koole, G. M., Nielsen, B. F., Nielsen, T. B.

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Revenue management under customer choice behaviour with cancellations and overbooking von Sierag, D.D., Koole, G.M., van der Mei, R.D., van der Rest, J.I., Zwart, B.

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Modeling the emergency cardiac in-patient flow: an application of queuing theory von de Bruin, Arnoud M, van Rossum, A C, Visser, M C, Koole, G M

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On optimal call admission control in resource-sharing system von Altman, E., Jimenez, T., Koole, G.

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A queueing model for call blending in call centers von Bhulai, S., Koole, G.

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Dynamic Load Balancing and Job Replication in a Global-Scale Grid Environment: A Comparison von Dobber, M., van der Mei, R., Koole, G.

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Improving CT scan capabilities with a new trauma workflow concept: Simulation of hospital logistics using different CT scanner scenarios von Fung Kon Jin, P.H.P, Dijkgraaf, M.G.W, Alons, C.L, van Kuijk, C, Beenen, L.F.M, Koole, G.M, Goslings, J.C

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What are we waiting for? Factors influencing completion times in an academic and peripheral emergency department von Vegting, I L, Alam, N, Ghanes, K, Jouini, O, Mulder, F, Vreeburg, M, Biesheuvel, T, van Bokhorst, J, Go, P, Kramer, M H H, Koole, G M, Nanayakkara, P W B

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OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS von Koole, G.M., Nielsen, B.F., Nielsen, T.B.

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Queues with waiting time dependent service von Bekker, R., Koole, G. M., Nielsen, B. F., Nielsen, T. B.

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Analysing completion times in an academic emergency department: coordination of care is the weakest link von VEGTING, I. L, NANAYAKKARA, P. W. B, VAN DONGEN, A. E, VANDEWALIE, E, VAN GALEN, J, KRAMER, M. H. H, BONJER, J, KOOLE, G. M, VISSER, M. C

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The message delay in mobile ad hoc networks von Groenevelt, Robin, Nain, Philippe, Koole, Ger

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Queueing models of call centers: An introduction von Koole, Ger, Mandelbaum, Avishai

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A hierarchical agglomerative clustering for product sales forecasting von van Ruitenbeek, R.E., Koole, G.M., Bhulai, S.

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On the static assignment to parallel servers von Koole, G.

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On the value of learning for Bernoulli bandits with unknown parameters von Bhulai, S., Koole, G.

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Special issue in honor of Arie Hordijk Editorial introduction von Kallenberg, L., Koole, G., Spieksma, F.

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Approximate dynamic programming in multi-skill call centers von Koole, G., Pot, A.

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