The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda von Kranzbühler, Anne‐Madeleine, Kleijnen, Mirella H.P., Morgan, Robert E., Teerling, Marije

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Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey von Kranzbühler, Anne-Madeleine, Kleijnen, Mirella H. P., Verlegh, Peeter W. J.

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The digital marketing capabilities gap von Herhausen, Dennis, Miočević, Dario, Morgan, Robert E., Kleijnen, Mirella H.P.

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Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters von Kranzbühler, Anne-Madeleine, Zerres, Alfred, Kleijnen, Mirella H. P., Verlegh, Peeter W. J.

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Take it or leave it: How an opt-out strategy for doggy bags affects consumer food waste behavior and restaurant evaluations von van Herpen, Erica, De Hooge, Ilona E., de Visser-Amundson, Anna, Kleijnen, MirellaH.P.

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When Similarity Beats Expertise-Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study von Kranzbühler, Anne-Madeleine, Kleijnen, Mirella H P, Verlegh, Peeter W J, Teerling, Marije

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