Explaining why employee-customer orientation influences customers' perceptions of the service encounter von Gazzoli, Gabriel, Hancer, Murat, Kim, BeomCheol (Peter)

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Review of reviews: A systematic analysis of review papers in the hospitality and tourism literature von Kim, Chloe Shinae, Bai, Blake Hui, Kim, Peter Beomcheol, Chon, Kaye

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The cascading affective consequences of exercise among hotel workers von Magnini, Vincent P, Lee, Gyumin, Kim, BeomCheol (Peter)

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The influences of collectivism in hospitality work settings von Magnini, Vincent P, Hyun, Sunghyup (Sean), Kim, BeomCheol (Peter), Uysal, Muzaffer

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A Meta-Analysis of the Antecedents of Career Commitment von Zhu, Dan, Kim, Peter Beomcheol, Milne, Simon, Park, In-Jo

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Service work in 2050: toward a work ecosystems perspective von Subramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter, Golubovskaya, Maria

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Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees von Kim, BeomCheol Peter, Murrmann, Suzanne K., Lee, Gyumin

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Social innovation in service: a conceptual framework and research agenda von Aksoy, Lerzan, Alkire (née Nasr), Linda, Choi, Sunmee, Kim, Peter Beomcheol, Zhang, Lu

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An examination of the nature of the relationship between Leader-Member-Exchange (LMX) and turnover intent at different organizational levels von Kim, BeomCheol (Peter), Lee, Gyumin, Carlson, Kevin D.

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Employee satisfaction with schedule flexibility: Psychological antecedents and consequences within the workplace von Lee, Gyumin, Magnini, Vincent P., Kim, BeomCheol (Peter)

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Predicting hospitality employees’ safety performance behaviors in the COVID-19 pandemic von Kim, Seontaik, Kim, Peter Beomcheol, Lee, Gyumin

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Consequences of empowerment among restaurant servers: Helping behaviors and average check size von Kim, BeomCheol (Peter), Losekoot, Erwin, Milne, Simon

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Consequences of empowerment among restaurant servers von Kim, BeomCheol (Peter), Losekoot, Erwin, Milne, Simon

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The Psychological Effects of Foreign-Language Restaurant Signs on Potential Diners von Magnini, Vincent P., Miller, Todd, Kim, BeomCheol (Peter)

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Evaluating foreign market entry mode theories from a hotel industry perspective von Kruesi, Michael, Kim, Peter Beomcheol, Hemmington, Nigel

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The impacts of leader–member guanxi and its differentiation on hotel employees moderated by Confucian values von Wang, Pola Qi, Kim, Peter Beomcheol, Milne, Simon

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The Relationship between Leader-Member Exchange (LMX) and Psychological Empowerment: A Quick Casual Restaurant Employee Correlation Study von Kim, Beomcheol (Peter), George, R. Thomas

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Employee empowerment and its contextual determinants and outcome for service workers: A cross-national study von Kim, Peter Beomcheol, Lee, Gyumin, Jang, Jichul

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Customer-driven menu analysis (CDMA): Capturing customer voice in menu management von Nemeschansky, Ben, von der Heidt, Tania, Kim, Peter Beomcheol

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Relax from job, Don't feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention von Park, In-Jo, Kim, Peter Beomcheol, Hai, Shenyang, Dong, Liangliang

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