Trust Recovery Following a Double Deviation von Basso, Kenny, Pizzutti, Cristiane

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The Effect of Co-authorship Network Density on the Performance of Postgraduate Programs von Pauli, Jandir, Basso, Kenny, Gobi, Ravena Lopes, Bilhar, Alissa

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Perceived risk and intention to use internet banking von Marafon, Daiane Lampugnani, Basso, Kenny, Espartel, Lélis Balestrin, de Barcellos, Márcia Dutra, Rech, Eduardo

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Lotação espacial e percepção de valor dos consumidores no varejo von Webber, Cleber da Costa, Vanin, Mauro Sérgio, Basso, Kenny

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Purchase decision and purchase delay of hedonic and utilitarian products in the face of time pressure and multiplicity of options von Basso, Kenny, Duschitz, Caroline da Costa, Giacomazzi, Cassandra Marcon, Sonego, Monique, Rossi, Carlos Alberto Vargas, Reck, Danúbia

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PRESSÃO TEMPORAL, SOBRECARGA DE INFORMAÇÃO E SATISFAÇÃO NA TOMADA DE DECISÃO von Rodrigues, Patrícia, Basso, Kenny, Gallon, Shalimar, Sanches, Camila

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A economia de bens simbólicos e a criação de um ambiente favorável à doação: uma análise das campanhas de incentivo à doação de órgãos e tecidos von Pauli, Jandir, Dalmoro, Marlon, Basso, Kenny

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The effect of the discounted attribute importance in two-sided messages von Pizzutti, Cristiane, Basso, Kenny, Albornoz, Manuela

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Consumer Trust in and Emotional Response to Advertisements on Social Media and their Influence on Brand Evaluation von Hahn, Ivanete Schneider, Scherer, Flavia Luciane, Basso, Kenny, dos Santos, Marindia Brachak

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DESONESTIDADE É CONTAGIOSA: INVESTIGANDO O EFEITO DOMINÓ DO COMPORTAMENTO DISFUNCIONAL DO CONSUMIDOR von Telli, Denise, Espartel, Lélis Balestrin, Araujo, Clecio Falcão, Basso, Kenny

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O USO DE TRAÇOS DE PERSONALIDADE PARA A DIFERENCIAÇÃO DE CONSUMIDORES EM NÍVEIS DE LEALDADE DISTINTOS von Basso, Kenny, Espartel, Lélis Balestrin

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The effects of store environment elements on customer-to-customer interactions involving older shoppers von Tomazelli, Joana, Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

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VIOLAÇÃO E RECUPERAÇÃO DA CONFIANÇA DO CLIENTE APÓS O DUPLO DESVIO von Basso, Kenny

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Perceived risk and intention to use internet banking: The effects of self-confidence and risk acceptance von Marafon, Daiane Lampugnani, Basso, Kenny, Espartel, Lélis Balestrin, de Barcellos, Márcia Dutra, Rech, Eduardo

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Consumer reactions to pay‐what‐you‐want and name‐your‐own‐price mechanisms von Wagner, Rafael Luis, Pacheco, Natalia Araujo, Basso, Kenny, Rech, Eduardo, Pinto, Diego Costa

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Trust recovery tactics after double deviation: better sooner than later? von Pacheco, Natalia Araujo, Pizzutti, Cristiane, Basso, Kenny, Van Vaerenbergh, Yves

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O IMPACTO DO FINAL DE PREÇO NO COMPORTAMENTO DO CONSUMIDOR ONLINE E OFFLINE: UMA COMPARAÇÃO ENTRE DUAS MÍDIAS DISTINTAS von Espartel, Lélis Balestrin, Basso, Kenny, Rech, Eduardo

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Expectations concerning retail: a study of clothing and shoe consumers at the bottom of the social pyramid von Antoni, Verner Luis, Basso, Kenny

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The relationship between indulgence and vanity in the consumption intention von Ruffatto, Juliane, Jandir Pauli, Basso, Kenny

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Integrating Satisfaction and Cultural Background in the Customer Journey: A Method Development and Test von Canfield, Daniel de Salles, Basso, Kenny

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