Managing the Mayo Clinic brand: a case study in staff-developed service performance standards von Kennedy, Denise M.

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Creating an Excellent Patient Experience Through Service Education: Content and Methods for Engaging and Motivating Front-Line Staff von Kennedy, Denise M

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Creating an Excellent Patient Experience Through Service Education von Kennedy, Denise M

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Improving healthcare service quality through performance management von Kennedy, Denise M, Anastos, Christopher T, Genau, Michael C

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The Mayo Model of Community Care: Integrating Population Health and Patient Experience Initiatives for Efficient Reform von Kennedy, Denise M, Nordrum, Jon T

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Seven principles for Improving Service and Patient Satisfaction von Nordrum, Jon T., DPT, Kennedy, Denise M., MBA

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A roadmap for improving healthcare service quality von Kennedy, Denise M, Caselli, Richard J, Berry, Leonard L

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Improving Service Quality in Primary Care von Kennedy, Denise M., Nordrum, Jon T., Edwards, Frederick D., Caselli, Richard J., Berry, Leonard L.

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Creating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders von Kennedy, Denise M.

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Creating and sustaining a culture of accountability for patient experience von Kennedy, Denise M., Didehban, Roshanak, Fasolino, John P.

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Improving the patient experience through provider communication skills building von Kennedy, Denise M., Fasolino, John P., Gullen, David J.

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A Roadmap for Improving Healthcare Service Quality/PRACTITIONER APPLICATION von Kennedy, Denise M, Caselli, Richard J, Berry, Leonard L, Mishra, Pooja

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The Effects of Consumer Vulnerability on Service Evaluations and Wellbeing Outcomes von Anderson, Laurel, Mathras, Daniele, Caselli, Richard J, Kennedy, Denise M, Ostrom, Amy L

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Functional activation features of memory in successful agers across the adult lifespan von Chen, Xi, Rundle, Melissa M., Kennedy, Kristen M., Moore, William, Park, Denise C.

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Alterations in cerebral metabolic rate and blood supply across the adult lifespan von Lu, Hanzhang, Xu, Feng, Rodrigue, Karen M, Kennedy, Kristen M, Cheng, Yamei, Flicker, Blair, Hebrank, Andrew C, Uh, Jinsoo, Park, Denise C

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Age-related differences in memory-encoding fMRI responses after accounting for decline in vascular reactivity von Liu, Peiying, Hebrank, Andrew C., Rodrigue, Karen M., Kennedy, Kristen M., Section, Jarren, Park, Denise C., Lu, Hanzhang

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Aerobic exercise training and neurocognitive function in cognitively normal older adults: A one‐year randomized controlled trial von Tarumi, Takashi, Patel, Neena R., Tomoto, Tsubasa, Pasha, Evan, Khan, Ayaz M., Kostroske, Kayla, Riley, Jonathan, Tinajero, Cynthia D., Wang, Ciwen, Hynan, Linda S., Rodrigue, Karen M., Kennedy, Kristen M., Park, Denise C., Zhang, Rong

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Age trajectories of functional activation under conditions of low and high processing demands: An adult lifespan fMRI study of the aging brain von Kennedy, Kristen M., Rodrigue, Karen M., Bischof, Gérard N., Hebrank, Andrew C., Reuter-Lorenz, Patricia A., Park, Denise C.

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One-year aerobic exercise increases cerebral blood flow in cognitively normal older adults von Tomoto, Tsubasa, Verma, Aryan, Kostroske, Kayla, Tarumi, Takashi, Patel, Neena R, Pasha, Evan P, Riley, Jonathan, Tinajero, Cynthia D, Hynan, Linda S, Rodrigue, Karen M, Kennedy, Kristen M, Park, Denise C, Zhang, Rong

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Regional Brain Changes in Aging Healthy Adults: General Trends, Individual Differences and Modifiers von Raz, Naftali, Lindenberger, Ulman, Rodrigue, Karen M., Kennedy, Kristen M., Head, Denise, Williamson, Adrienne, Dahle, Cheryl, Gerstorf, Denis, Acker, James D.

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