The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration von Kelly, Janet M.

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A Multiple-Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions von Kelly, Janet M., Swindell, David

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A New and Reinvigorated Research Agenda for U.S. Local Governments von Bowman, Ann O’M., Bearfield, Domonic A., Chambers, Stefanie, Cigler, Beverly A., Fleischmann, Arnold, Kelly, Janet M., Krebs, Timothy B.

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The low end of the gig economy von Kelly, Janet M.

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Citizen Satisfaction and Administrative Performance Measures: Is there Really a Link? von Kelly, Janet M.

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FUND BALANCE FOR BUDGET STABILIZATION: DOES THE NEW ACCOUNTING PRESENTATION MATTER? von Kelly, Janet M

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The Case For The Inexperienced User: Rethinking Filter Questions in Citizen Satisfaction Surveys von Kelly, Janet M., Swindell, David

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A Century of Public Budgeting Reform: The “Key” Question von Kelly, Janet M.

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Performance Reporting: An Emerging Imperative with Unintended Consequences? von Kelly, Janet M.

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Citizens Panels: A New Approach to Citizen Participation von Crosby, Ned, Kelly, Janet M., Schaefer, Paul

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The accountability trap von Kelly, Janet M.

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A Review of Congressional Mandating Behavior Since the Unfunded Mandates Reform Act von Kelly, Janet M.

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BUDGET THEORY IN LOCAL GOVERNMENT: THE PROCESS-OUTCOME CONUNDRUM von Kelly, Janet M., Rivenbark, William C.

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Performance Budgeting in Municipal Government von Rivenbark, William C., Kelly, Janet M.

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The long view: lasting (and fleeting) reforms in public budgeting in the twentieth century von Kelly, Janet M.

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Why We Should Take Performance Measurement On Faith (Facts Being Hard To Come By And Not Terribly Important) von Kelly, Janet M.

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Why We Should take Performance Measurement on Faith (Facts Being Hard to Come by and Not Terribly Important) von Kelly, Janet M.

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If You Only Knew How Well We Are Performing, You'd Be Highly Satisfied with the Quality of Our Service von Kelly, Janet M.

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Federal Unfunded Mandate Reform: A First-Year Retrospective von Gullo, Theresa A., Kelly, Janet M.

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Management Innovation in Smaller Municipal Government von Rivenbark, William C., Kelly, Janet M.

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