Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns von Ertekin, Necati, Ketzenberg, Michael E., Heim, Gregory R.

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The value of time and temperature history information for the distribution of perishables von Gaukler, Gary M., Zuidwijk, Rob A., Ketzenberg, Michael E.

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Assessing customer return behaviors through data analytics von Ketzenberg, Michael E., Abbey, James D., Heim, Gregory R., Kumar, Subodha

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Value of Information in Closed Loop Supply Chains von Ketzenberg, Michael E., van der Laan, Erwin, Teunter, Ruud H.

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Information Sharing to Improve Retail Product Freshness of Perishables von Ferguson, Mark, Ketzenberg, Michael E.

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Optimal Pricing, Ordering, and Return Policies for Consumer Goods von Ketzenberg, Michael E., Zuidwijk, Rob A.

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Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses von Heim, Gregory R., Ketzenberg, Michael E.

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A framework for the value of information in inventory replenishment von Ketzenberg, Michael E., Rosenzweig, Eve D., Marucheck, Ann E., Metters, Richard D.

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The Value of Information for Managing Retail Inventory Remotely von Ketzenberg, Michael E., Geismar, Neil, Metters, Richard, van der Laan, Erwin

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Adapting operations to new information technology: A failed “internet of things” application von Ketzenberg, Michael E., Metters, Richard D.

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CAPACITATED REMANUFACTURING WITH SERVICE LEVEL CONSTRAINTS von SOUZA, GILVAN C., KETZENBERG, MICHAEL E., GUIDE Jr, V. DANIEL R.

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MIXED ASSEMBLY AND DISASSEMBLY OPERATIONS FOR REMANUFACTURING von KETZENBERG, MICHAEL E., SOUZA, GILVAN C., GUIDE JR, V. DANIEL R.

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Value of information in remanufacturing complex products von FERRER, GERALDO, KETZENBERG, MICHAEL E.

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Information sharing to improve retail product freshness of perishables von Ferguson, Mark, Ketzenberg, Michael E

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Managing Slow-Moving Perishables in the Grocery Industry von Ketzenberg, Michael, Ferguson, Mark E.

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