Infinite possibility: creating customer value on the digital frontier von Pine, B. Joseph, Korn, Kim. C

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Designing employee experiences to create customer experience value von Pine II, B. Joseph

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Customering: the mindset of a revolutionary model von Pine II, B. Joseph

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Co-creating customization: collaborating with customers to deliver individualized value von Loef, Jordi, Pine II, B. Joseph, Robben, Henry

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Designing Experiences von J. Robert Rossman, Mathew D. Duerden

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Using the customer journey to road test and refine the business model von Norton, David W., Pine, B. Joseph

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Customer experience places: the new offering frontier von Gilmore, James H., Pine, B. Joseph

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Integrating experiences into your business model: five approaches von Pine II, B. Joseph, Gilmore, James

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Satisfaction, sacrifice, surprise: three small steps create one giant leap into the experience economy von Pine II, B Joseph, Gilmore, James H

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Infinite Possibility von B. Joseph Pine II

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A leader's guide to innovation in the experience economy von Joseph Pine II, B., H. Gilmore, James

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The Typology of Human Capability: a new guide to rethinking the potential for digital experience offerings von Korn, Kim C., Pine, B. Joseph

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The eight principles of strategic authenticity von Pine, B. Joseph, Gilmore, James H.

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Welcome to the experience economy von Pine, 2nd, B J, Gilmore, J H

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Differentiating hospitality operations via experiences: why selling services is not enough von Gilmore, James H., Pine, B.Joseph

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STOP DISHING OUT THE PHONINESS, MARKETERS; STANDARD OF AUTHENTICITY: The five key elements that can help you understand how to represent your identity in the marketplace von Gilmore, James H, Pine, B.. Joseph II

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The four faces of mass customization von Gilmore, J H, Pine, 2nd, B J

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Part III: VIRTUAL ORIENTATION von Pine, B. Joseph, II, Korn, Kim C

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About the Authors von Pine, B. Joseph, II, Korn, Kim C

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Part II: REAL ORIENTATION von Pine, B. Joseph, II, Korn, Kim C

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