Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms von Salunke, Sandeep, Weerawardena, Jay, McColl-Kennedy, Janet R.

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Mobile applications (apps) as service provider actors von Orsingher, Chiara, McColl‐Kennedy, Janet R., Zaki, Mohamed, Green, Teegan, Varnfield, Marlien, Li, Jane, Butten, Kaley, Titman, Jason, Hansen, David

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Dynamics of wellbeing co-creation: a psychological ownership perspective von Chen, Tom, Dodds, Sarah, Finsterwalder, Jörg, Witell, Lars, Cheung, Lilliemay, Falter, Mareike, Garry, Tony, Snyder, Hannah, McColl-Kennedy, Janet R

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Value in primary care clinics: a service ecosystem perspective von McColl‐Kennedy, Janet R, Green, Teegan, Driel, Mieke L

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Involvement, satisfaction, and brand loyalty in a small business services setting von Russell-Bennett, Rebekah, McColl-Kennedy, Janet R., Coote, Leonard V.

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Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type von Surachartkumtonkun, Jiraporn, Patterson, Paul G., McColl-Kennedy, Janet R.

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The central role of knowledge integration capability in service innovation-based competitive strategy von Salunke, Sandeep, Weerawardena, Jay, McColl-Kennedy, Janet R.

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Co-creation practices: Their role in shaping a health care ecosystem von Frow, Pennie, McColl-Kennedy, Janet R., Payne, Adrian

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Service ecosystem well-being: conceptualization and implications for theory and practice von Frow, Pennie, McColl-Kennedy, Janet R, Payne, Adrian, Govind, Rahul

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Customer experience challenges: bringing together digital, physical and social realms von Bolton, Ruth N, McColl-Kennedy, Janet R, Cheung, Lilliemay, Gallan, Andrew, Orsingher, Chiara, Witell, Lars, Zaki, Mohamed

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Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers von Sweeney, Jillian C., Danaher, Tracey S., McColl-Kennedy, Janet R.

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Cocreative customer practices: Effects of health care customer value cocreation practices on well-being von McColl-Kennedy, Janet R., Hogan, Suellen J., Witell, Lars, Snyder, Hannah

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Third Party Customers Infecting Other Customers for Better or for Worse von Tombs, Alastair G., McColl-Kennedy, Janet R.

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Impact of leadership style and emotions on subordinate performance von McColl-Kennedy, Janet R, Anderson, Ronald D

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Gaining Customer Experience Insights That Matter von McColl-Kennedy, Janet R., Zaki, Mohamed, Lemon, Katherine N., Urmetzer, Florian, Neely, Andy

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Addressing vulnerability: what role does marketing play? von Cheung, Lilliemay, McColl-Kennedy, Janet R

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Application of Fairness Theory to Service Failures and Service Recovery von Mccoll-Kennedy, Janet R., Sparks, Beverley A.

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Text mining analysis roadmap (TMAR) for service research von Zaki, Mohamed, McColl-Kennedy, Janet R

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Service Research Priorities: Managing and Delivering Service in Turbulent Times von Ostrom, Amy L., Field, Joy M., Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Lemon, Katherine N., Huang, Ming-Hui, McColl-Kennedy, Janet R.

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Justice strategy options for increased customer satisfaction in a services recovery setting von Sparks, Beverley A, McColl-Kennedy, Janet R

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