Key account management formalization and effectiveness: A fuzzy-set qualitative comparative analysis von Feste, Jasmin, Ivens, Björn S., Pardo, Catherine

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Key account management configurations and their effectiveness: A quasi-replication and extension von Herhausen, Dennis, Ivens, Björn, Spencer, Robert, Weibel, Michael

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Open sustainability: Conceptualization and considerations von Chakrabarti, Ronika, Henneberg, Stephan C., Ivens, Björn S.

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Implementing customer relationship management successfully: A configurational perspective von Ivens, Björn, Kasper-Brauer, Kati, Leischnig, Alexander, Thornton, Sabrina C.

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Toward a better understanding of value destruction: The case of food waste von Gibbert, Michael, Ivens, Björn S., Leischnig, Alexander

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Technology paternalism: Development and validation of a measurement scale von Rochi, Martin, Rauschnabel, Philipp A, Renner, Karl‐Heinz, Ivens, Björn S

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Network creativity: A conceptual lens for inter- and intra-organizational creative processes von Hemonnet-Goujot, Aurélie, Ivens, Björn Sven, Pardo, Catherine

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The ins and outs of market shaping: Exclusion as a darkside? von Cova, Bernard, Ivens, Björn Sven, Spencer, Robert

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Key account management as a firm capability von Ivens, Björn S., Leischnig, Alexander, Pardo, Catherine, Niersbach, Barbara

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Augmented and virtual reality in managing B2B customer experiences von Wieland, Désirée A.C., Ivens, Björn S., Kutschma, Elizaveta, Rauschnabel, Philipp A.

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Differentiation and alignment in KAM implementation von Pardo, Catherine, Ivens, Björn S., Wilson, Kevin

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Mind the gap: A process model for diagnosing barriers to key account management implementation von Leischnig, Alexander, Ivens, Björn S., Niersbach, Barbara, Pardo, Catherine

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Collaborative Brand Attacks in Social Media: Exploring the Antecedents, Characteristics, and Consequences of a New Form of Brand Crises von Rauschnabel, Philipp A., Kammerlander, Nadine, Ivens, Björn S.

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When Stress Frustrates and When It Does Not: Configural Models of Frustrated versus Mellow Salespeople von Leischnig, Alexander, Ivens, Björn S., Henneberg, Stephan C.

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When is brand content shared on Facebook? A field study on online Word-of-Mouth von Haikel-Elsabeh, Marie, Zhao, Zhenzhen, Ivens, Björn, Brem, Alexander

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Are key account relationships different? Empirical results on supplier strategies and customer reactions von Ivens, Björn Sven, Pardo, Catherine

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Assessing and strengthening internal alignment of new marketing units: An interpretative tool von Pardo, Catherine, Ivens, Björn S., Wilson, Kevin

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Relational norms in customer–company relationships: Net and configurational effects von Paulssen, Marcel, Leischnig, Alexander, Ivens, Björn S., Birk, Mattias M.

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Touch-flavor transference: Assessing the effect of packaging weight on gustatory evaluations, desire for food and beverages, and willingness to pay von Kampfer, Kristina, Leischnig, Alexander, Ivens, Björn Sven, Spence, Charles

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Geschäftsmodelle in Der Digitalen Welt: Strategien, Prozesse Und Praxiserfahrungen von Becker, Wolfgang, Eierle, Brigitte, Fliaster, Alexander, Ivens, Bjorn, Leischnig, Alexander, Pflaum, Alexander, Sucky, Eric

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