Complaint handling on social media: The impact of multiple response times on consumer satisfaction von Istanbulluoglu, Doga

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Successful complaint handling on social media predicts increased repurchase intention: The roles of trust in company and propensity to trust von Istanbulluoglu, Doga, Sakman, Ezgi

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Online fashion shopping paradox: The role of customer reviews and facebook marketing von Kawaf, Fatema, Istanbulluoglu, Doga

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The allure of luxury brands’ social media activities: a uses and gratifications perspective von Athwal, Navdeep, Istanbulluoglu, Doga, McCormack, Sophie Elizabeth

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Forms of falsified online reviews:The good, the bad, and the downright ugly von Istanbulluoglu, Doga, Harris, Lloyd C

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Who needs social networking? An empirical enquiry into the capability of Facebook to meet human needs and satisfaction with life von Houghton, David, Pressey, Andrew, Istanbulluoglu, Doga

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Service Recovery via Twitter: An Exploration of Responses to Consumer Complaints von Istanbulluoglu, Doga, Oz, Seda

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Advertising Expenditures on Media Vehicles and Sales von Oz, Seda, Istanbulluoglu, Doga

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Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour von Istanbulluoglu, Doga, Leek, Sheena, Szmigin, Isabelle T

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The Asymmetric Temporal Rhythms of Anti-Consumption von Moraes, Caroline, Istanbulluoglu, Doga, García de Frutos, Nieves, Magrizos, Solon

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An exploration of consumers’ online complaining behaviour on Facebook von Istanbulluoğlu, Doğa

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