Customer behavioural analysis: The impact of internet addiction, interpersonal competencies and service orientation on customers' online complaint behaviour von Ally, Seonjeong, Karpinski, Aryn C., Israeli, Aviad A.

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Determinants of online hotel room prices: comparing supply-side and demand-side decisions von Razavi, Rouzbeh, Israeli, Aviad A

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Hospitality crisis management practices: The case of Indian luxury hotels von Israeli, Aviad A., Mohsin, Asad, Kumar, Bhupesh

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An inter-paradigmatic agenda for research, education and practice in hospitality management von Israeli, Aviad A.

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How COVID-19 influences the future of service management professions von Lee, Kiwon, Ning Kuang Chuang, Seonjeong Ally Lee, Israeli, Aviad A

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The relationship between Internet addiction and negative eWOM von Israeli, Aviad A., Lee, Seonjeong Ally, Karpinski, Aryn C.

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Star rating and corporate affiliation: their influence on room price and performance of hotels in Israel von Israeli, Aviad A

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Towards a shared understanding of the service experience – a hospitality stakeholder approach von King, Ceridwyn, Murillo, Enrique, Wei, Wei, Madera, Juan, Tews, Michael J, Israeli, Aviad A, Kong, Lu

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A Preliminary Investigation of the Importance of Site Accessibility Factors for Disabled Tourists von Israeli, Aviad A.

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Hospitality crisis management practices: the Israeli case von Israeli, Aviad A, Reichel, Arie

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Solving linear design problems using a linear-fractional value function von Brown, J. Randall, Israeli, Aviad A.

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Crisis management in the travel agency sector: A case study von Perl, Yaron, Israeli, Aviad A.

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Research note: Conceptualizing destination repulsion von Abraham, Villy, Israeli, Aviad A.

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An Approach for Determining the Mix between Human and Automated Service Providers von Israeli, Aviad A., Brown, James Randall

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Modelling a Decision Maker's Preferences: Testing for Relevance and Application Development von Munic, Jeffery, Israeli, Aviad A.

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Effectiveness and Efficiency of Managers: Are They Doing What They Can or all They Can? von Israeli, Aviad A.

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EVALUATING HOTEL ADVERTISEMENTS EFFICIENCY USING DATA ENVELOPMENT ANALYSIS von Hadad, Yossi, Friedman, Lea, Israeli, Aviad A.

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An Exploratory Approach to Evaluating Performance Measures: The Managers' Perspective von Israeli, Aviad A., Barkan, Rachel, Fleishman, Michal

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EVALUATING HOTEL ADVERTISEMENTS EFFICIENCY USING DATA ENVELOPMENT ANALYSIS von Hadad, Yossi, Friedman, Lea, Israeli, Aviad A.

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The impact of escalating service failures and internet addiction behavior on young and older customers' negative eWOM von Israeli, Aviad A., Lee, Seonjeong Ally, Bolden, Edward C.

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