Toward service recovery strategies: the role of consumer-organization relationship norms von Hur, JungYun (Christine), Jang, SooCheong (Shawn)

Volltext

Is consumer forgiveness possible?: Examining rumination and distraction in hotel service failures von Hur, JungYun (Christine), Jang, SooCheong (Shawn)

Volltext

Cultural appropriation and the country of origin effect von Suh, YongGu, Hur, JungYun, Davies, Gary

Volltext

Anticipated guilt and pleasure in a healthy food consumption context von Hur, JungYun, Jang, SooCheong (Shawn)

Volltext

Is consumer forgiveness possible? von Hur, JungYun (Christine), Jang, SooCheong (Shawn)

Volltext

Consumers’ inference-dynamics about healthy menu promotions in a bundle context von Hur, JungYun, Jang, SooCheong (Shawn)

Volltext